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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 417 reviews
91%
Recommend This Property

Ratings Breakdown

417reviews

  • 5 Stars
    274
  • 4 Stars
    85
  • 3 Stars
    25
  • 2 Stars
    21
  • 1 Stars
    12

Good place...but breakfast dragged down my rating

By

April 22, 2017

The check in, check out was excellent. They even let us use their freezer to save our supply of venison. The rooms were recently updated but lacked attention to detail. If I can see the drywall by the shower plumbing there is something wrong. The breakfast attendant seemed to concentrate on her phone more than keeping the food fresh. If not for these two things, I would give five stars.

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Comfortable bed and great service

By

April 21, 2017

All personnel were very friendly and helpfulComfortable bed and great service. We were very pleased with all the services

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leisure travel

By

April 19, 2017

Typical Holiday Inn Express accommodations. Should have been told that the pool was not available and construction was ongoing.

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Frankfort HIE

By

April 19, 2017

Very nice hotel. Safe and quiet. A very attentive and polite staff. Makes the entire trip enjoyable.

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Special Parking

By

April 18, 2017

platinumelite

I especially appreciated the Platinum Member parking spaces - this is the FIRST time I have experienced this and it was very much appreciated.

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Great stay!

By

April 11, 2017

Excellent service and a great night's sleep. The breakfast in the morning was a great way to start off the day.

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Tremendous service in Lu

By

April 06, 2017

platinumelite

Planning to stay again this month on return trip. Had booked in WV holiday inn but decided to stay at same holiday inn express in Frankfurt again

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Frankfort stay

By

April 04, 2017

club

Excellent room. Needed more furniture. Front desk staff should have stood up to greet us rather than remaining seated.

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Business Trip

By

March 29, 2017

club

The room was clean. The breakfast had many choices and it was very good.

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Deplorable Staff

By

March 25, 2017

club

To make this short, here is a brief summary of what I encountered at this hotel:

1.) Construction was going on, and the construction crew were rude and acted like you were always in their way. I felt like I should apologize just for leaving my room.

2.) Tried to buy some items at the concession stand and was told by the desk attendant he didn't know how to ring it up so I should probably just go to the store and buy it there. Which I did. So much for convenience.

3.) My guest couldn't remember our room number and the desk attendant got rude with him and called the cops on him instead of just waking me and asking if he was my guest. Completely overreacted and should absolutely not be working in any sort of hospitality.

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Kaybob

By

March 24, 2017

platinumelite

Love this hotel where everyone goes above and beyond to my you comfortable.

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New Renovations

By

March 22, 2017

club

The new renovations looked great...The Hotel looks 1/2 empty as only one of 3 floors were complete

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