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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 532 reviews
91%
Recommend This Property

Ratings Breakdown

532reviews

  • 5 Stars
    349
  • 4 Stars
    110
  • 3 Stars
    33
  • 2 Stars
    24
  • 1 Stars
    16

Comfortable, modern and clean

By

October 16, 2017

club

Cleanliness and comfort are primary considerations as to where I stay. Holiday Inn Express excelled on both of these. I requested a room away from the elevator and received exactly that. The breakfast was average. I would have preferred a plain oatmeal or plain Cherrios rather than the sugary options. Other than that it was okay. The hotel was convenient to the Bourbon Trail and in a good location with many nearby restaurants.

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Frankfort, KY

By

October 16, 2017

club

Pros: Very nice pillows. Comfortable bed. Bath and Body Works toiletries. Great bathroom lighting and non-fogging mirror. Good water pressure. Wide choice of tv channels. Friendly checkout.

Cons: Breakfast is lackluster at best. If you want tea, the tea bags are in one place and the hot water is in a different room by the instant oatmeal.. Surely HIE can afford more than one hot water dispenser.. Pancakes come out of a machine. Omelettes are out of a package.. Very limited fruit selection. Hostess generally not available. No pitcher of ice water visible. For ice you have to go to the second floor. One saving grace-higher quality tea bags.

Debris in parking lot below our window (including a large piece of carpet).

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A great place to stay

By

October 16, 2017

club

Really enjoyed my stay at this hotel. Everything was just perfect for me. Safe area, many amenities close by such as shopping for clothing, grocery; great dinning choices. Things reasonably priced. Great value for the hotel room.

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It's time for corporate to update the breakfast menu

By

October 15, 2017

This location is superb in every way.

However, it is time for corporate to update the breakfast menu. it has been the same for years. I gave up eating the biscuits several years ago. I can always find something I like but it's time for a change. jda

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Nice for price

By

October 15, 2017

I stay here often. I've experienced no problems. Great staff. No complaints.

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Worst stay ever

By

October 14, 2017

club

Poor cleanliness room was beyond filthy.... Not happy with room at all....

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Great place to stay

By

October 14, 2017

Staff were helpful and tentative, rooms and facility was clean.

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Awesome bed and super cool room.

By

October 12, 2017

club

I loved my room. It was really cool. Loved the colors and décor. The bed was amazing! I can't wait to return very soon for more business.

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Good beds

By

October 10, 2017

club

Nice beds They were very comfortable and the room was clean. The property was recently renovated. I liked the old decor but this was nice too.

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Ok

By

October 10, 2017

platinumelite

Our view was the cement sign and the tub didn’t drain. The room was noisy we could hear the people above us walk around.

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Nice Hotel

By

October 07, 2017

platinumelite

The room was clean and comfortable and the staff was very friendly.

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Great

By

October 06, 2017

club

Great experience . Why must I have fifty characters in this field to continue on. I think this is silly.

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