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Holiday Inn Express & Suites Frankfort

1000 Vandalay Drive , Frankfort, Kentucky 40601

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.5

based on 941 reviews
92%
Recommend This Property

Ratings Breakdown

941reviews

  • 5 Stars
    639
  • 4 Stars
    185
  • 3 Stars
    56
  • 2 Stars
    36
  • 1 Stars
    25

Nice, Clean, Comfortable Hotel

By

January 27, 2020

club

The check in was smooth with no difficulties. My room was clean and comfortable. Quiet also until guests noisily arrived around 2 AM. Breakfast was only ok since the hot offerings entailed fowl offerings ie turkey sausage and two types of omlet, Bacon was periodically on the buffet but disappeared rapidly.
Pork bacon and pork sausage would be a welcome addition to the buffet. Also a potatoes or rice dish would be greatly appreciated by those of us allergic to eggs, Check out was easy. Hotel is also conveniently located

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Great place to stay

By

January 27, 2020

Everything was wonderful! Staff was very pleasant.

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Great hotel, great service

By

January 26, 2020

Jerrod and Rachel are the best. I am a regular at this hotel and they greet me by name...always. A pleasure to stay here.

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Great Jewel Late Night Check in Mess

By

January 24, 2020

Used points and Cash to book a room.
Upon arrival to hotel. The night clerk did not have a room for me and had already run his night audit. Over 3 hours early.

General Manager did there best to fix everything. She was wonderful. But, after having to pay for a room again. I was supposed to be refunded my original points and Cash. That has not happened as of yet.

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Clean and comfortable

By

January 19, 2020

club

This hotel has clean rooms, comfortable beds and a friendly staff. I was here for a week and the pancake machine and omlets got old for breakfast. The noise from the interstate and adjacent roads were very loud in the room. Also other patrons were in and out at all hours of the night. I was woke up At least every other hour through the night, sometimes every hour.

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Great experience

By

January 19, 2020

club

King room was spaciousness and clean. Staff was very helpful and kind.

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Excellent place to stay

By

January 11, 2020

Clean and comfortable. Breakfast staff very nice and eager to provide excellent food. Great location near restaurants and shops.

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Clean room and comfortable bed

By

January 09, 2020

Great hotel! Close to many restaurants, clean room, comfortable bed. We really enjoyed our stay!

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Great service

By

January 06, 2020

Very friendly staff. We were stopping here on our way home from vacation. Great hotel.

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Recent Stay

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January 05, 2020

club

Beautiful hotel in a great location.Friendly staff. I would highly recommend.

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The McGrews

By

December 19, 2019

club

We are a retired couple and have a handicapped grandson who travels with us.
Your Two Queen Suite offer is a good fit.
We plan to continue using your facilities in the future.

Thanks,

Tom McGrew

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Frankfort, KY Hotel - comfortable, good food

By

December 16, 2019

The hotel was comfortable, the breakfast was good, and the beds slept well. I didn't have any major problems, and I felt safe there overall. I would stay there again. My primary problem was that my door had a 1" gap between the top of the door and the doorsill, so you could see the hall ceiling from the room and see the room ceiling from the hall. That allowed more noise in, and if I was going to be paranoid, would offer someone access to use snooping devices. I didn't see that on any other doors, though. I did tell the front desk and she was concerned. She said she would talk to maintenance about fixing it. There is a small fridge, a microwave, a coffee maker, a hair dryer, and an iron and ironing board in the room. The fridge and hair dryer worked fine, I didn't use the others. The TV was fine, the internet slow, and the two USB ports in the wall by the bed were unusable. However, I had one for a regular plug so that wasn't a problem for me.

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