 Guest Reviews
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90%
Recommend This Property
Overall Experience 4.4
90%
Recommend This Property
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Good for a holiday family visit
Bywiznit
May 12, 2022
Stopped in before Thanksgiving and the hotel was everything it was supposed to be. Not always a given. I am a Platinum IHG member and my experiences vary greatly by property. Keep up the good work.
Great stay!
ByBumpi
April 26, 2022
What a great location! The staff is friendly, helpful and made us feel welcome right from the start. We were there for hockey tournaments and they kept the breakfast open longer to meet the needs of so many players and family members. The rooms were spotless and looked like they had just been built. The bathroom was spotless as well.
My Stay
ByPdj0602
April 13, 2022
This is a very nice hotel. Check in was easy.
The room was spotless.
I gave four stars instead of five because I had a fall in the shower in the morning. The tub was extremely slippery. I did complete an Incident Report. The staff showed concern for my injuries.
I hope the situation has been addressed.
I would stay here again.
I would stay here again.
Dirty hot tub
By
March 31, 2022
Our stay was overall great, however the hot tub was very cloudy and dirty which was disappointing. When looking at the hot tub, it was so dirty that you couldn’t even see the second step down. We decided to go in it despite our best judgement, and two people ended up getting folliculitis, confirmed by a doctor. I am hoping that this issue will be addressed as to not cause rashing and discomfort for others. Feedback about this would be greatly appreciated. Thank you!
Excellent
ByMs139er
February 23, 2022
Outstanding. Staff from Management to all employees was above and beyond my expectations. Felt like home away from home. Thank you!!!
Excellent Choice
Bywikk
February 09, 2022
Modern, clean new HI Express. Highly recommend. Friendly staff and breakfast was high quality. Rooms are huge. Perfect choice and location by shopping district.
No issues
ByTraveller
December 21, 2021
the place was clean. the people are friendly. place is easy to get to.
Poor management
ByMcGBpacker
December 15, 2021
After checking in went to room to unpack. After unpacking, opened up fridge and found 4 packages of food left from previous occupants. I wan't going to change rooms at this point but I should have. Floor felt like it wasn't vacuumed. Stains on the bedspread and towels had stains. Went to front desk next day and they apologized for the food and staff removed it. The guy at the front desk offered to half price room but I asked for points instead. Next day, no points. Went fronk desk and 4 people at the counter including manager. He offered 1K points and we settled on 2K that was not enough but just wanted to leave. A week later and no points applied to my spire elite account. A couple of minutes later left hotel and none of the 4 working the desk thanked me or said a word! Lady working the breakfast room didn't say anything until I did. I put all this on management and lack of leadership. For all these reasons, I recommend the Hamp. Inn down the road. I will be staying there from now on when in the great city of Hudson, The Southern BBQ restaurant by Ham. Inn was awesome.
Great staff, clean and comfortable
ByBob46
December 11, 2021
Kendra checked us in and was very helpful and pleasant. The address on our membership was outdated and she got it corrected.
Great place tostay
ByTony
December 11, 2021
Clean, friendly, and good place to stay. Family friendly
Good stop
ByJPUPNORTH
November 27, 2021
Family of 5, stopped with no reservation, easy check in. Clean commons, bedroom and bathroom. Comfortable beds and relaxing stay.
Great hotel!
ByKris
November 25, 2021
The hotel was very clean. The staff was very friendly and helpful. Calvin at the front desk was awesome. There were a lot of choices at breakfast. The hotel decor is very nice.