Rated 4.6 out of 5 by 151
Rated 5.0 out of 5.0 by Sandra M SC HI Express Ludlow
Nice hotel, good location. Breakfast area was clean, with a wide variety of food items. Service in dining room was very good. Tables cleaned as soon as guests left. Mattresses could be better, but overall the hotel was nice.
May 21, 2015
Rated 5.0 out of 5.0 by bossfankat Great place to stay
I was in the area for my son's college graduation. I was very pleased with the staff, the cleanliness of the room and the common areas. The staff was attentive and friendly. The breakfast was stocked with a nice variety of choices, and kept very clean. The mattress was very comfortable, and the options of pillows made my sleep quite sound. The room temperature was easily adjustable and although the hotel is located on a fairly busy road, there was no problem with noise.
May 20, 2015
Rated 4.0 out of 5.0 by auntj Comfortable stay
I stay here every year for the Brimfield Antiques show. Rooms are comfortable. Only problem I have, is that the fridge does not contain a freezer section. I was unable to refreeze my freezer packs for a day at the show.
May 18, 2015
Rated 5.0 out of 5.0 by Captain Mahjongg always top notch
A pleasant experience with no surprises. We stay in this area twice per year There are many hotels and we find the Holiday Inn to be the best choice. We have already made reservations for our next stay.
May 18, 2015
Rated 4.0 out of 5.0 by Grad Parent Grad Parent
We were in the area for our sons graduation from UMASS and this was the closest we could get. I made the reservations a Month in advanced and called that morning to confirm rooms and tell them we would have a late check-in. The desk clerk re-confirmed that we had one King and one with 2 Queens. When we arrived, however, the clerk on duty seemed flustered and informed us that they only had 2 Kings. This wouldn't work for us as we had our adult son with my husband and myself and he is 6'3 and wouldn't fit on the couch. We looked at the room and my husband had another discussion with the clerk which was unpleasant at which time someone from the back came out miraculously they had a room with 2 Queens.
BAD customer service!!!!
May 13, 2015
Rated 5.0 out of 5.0 by GBear Parent Excellent and Efficient
Making reservations and checking-in and checking-out were very efficient. Rooms were large and clean. Breakfast was good and ample. Amenities were as advertised and in good working order. I highly recommend and plan to stay here again in the future.
May 10, 2015
Rated 5.0 out of 5.0 by mabber Nice, new hotel
New Holiday Inn Express -- in my opinion, above brand standard. Enjoyed my stay
May 6, 2015
Rated 5.0 out of 5.0 by henryeasy Nice Stay!
Good room close to where we had to be.
Would stay again!
April 23, 2015