Rated 4.3 out of 5 by 184
Rated 1.0 out of 5.0 by CTS2030 Not up to HIE Standards!!
OMG,where shall I begin? A hotel experience I would like to forget!
A/C broken in lobby, Elevator not operating, pool closed, active leak in ceiling on first floor, (buckets collecting dripping water outside our door). Pancake machine out of order and cold cinnamon buns. We are HI Platinum members and will certainly never stay here again, hotel is in serious need of repair and updates. We travel extensively for business and pleasure and HIE is our choice of hotels, I will not let this experience taint my loyalty but in this instance we used our points for two rooms, what a waste!
May 18, 2015
Rated 5.0 out of 5.0 by Geovanni awesome customer service from start to finish
from the minute we walk in, front desk was very courteous.
Even though the pool was not working they called the next door hotel and arrange for us to use their pool.
Breakfast in the morning was good. Pancake machine was not working but they replace with other food. Totally awesome...
Rooms were clean and smelling fresh.beds were comfy with 2 tvs..great..
May 13, 2015
Rated 4.0 out of 5.0 by TDY Traveler Very Nice Hotel
Very nice lodging. Staff was wonderful. Had to ask for coffee, cups as they were not refilled.
May 11, 2015
Rated 3.0 out of 5.0 by Aquadog Maintenance
Hotel staff are very friendly and helpful. Maintenance is an issue with leaking pipe in hallway, AC unit in room and pool inoperable. All were not fixed for the 3 days of our stay.
May 10, 2015
Rated 4.0 out of 5.0 by -n/a- Great service
Upon arriving we were greeted, quite pleasantly, by your desk agent Hamdi. She was very polite and professional. She continued to be very helpful and considerate throughout our stay in every interaction. Our stay, as a whole, was very nice; but she made it even better.
May 7, 2015
Rated 5.0 out of 5.0 by Leese01 Great place, service, Room
I stayed there for just one evening, but the place was great. I was pleasantly greeted by the front desk staff with a warm smile and enthusiasm. The room I got was huge by hotel standards. Except for a minor heating issue and the toilet off kilter, the place was great! The breakfast was very nice and filled us up for the day.
May 5, 2015
Rated 5.0 out of 5.0 by James2910 Great experience!!
It was beautiful. Just a simple and quick check in with everything ready.
April 30, 2015
Rated 5.0 out of 5.0 by Ｓｈｉｇｅ 快適度
April 29, 2015