 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property
Overall Experience 4.6
94%
Recommend This Property
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Comfy Room - Temps and Bed
ByBig TP
09 August 2016
10 year IHG Member, first time at this Holiday Inn Express. The staff is attentive and friendly, the free breakfast was good, and I was quite comfortable in my room (adjustable temperature is conveniently situated in the room; bed and pillows were firm yet soft). I'm definitely impressed with how this Holiday Inn Express is run, and I look forward to more trips in the future.
Best in Matthews
ByJoeZ33
09 August 2016
Very clean hotel and polite and friendly staff. I stay at this hotel often.
Great Stay
Bynrober16
26 July 2016
Easy check in, clean rooms, and very comfortable. Hotel staff was easy to work with and enjoyed the location of the hotel.
Comfortable, clean, and quiet hotel
ByBoo-Boo47
25 July 2016
My family and I have never been to Charlotte, North Carolina area, but we wanted to catch an artist in her concert series this summer, and we live in Tennessee. We drove around 7 hours to get to the hotel. The GPS led us through a questionably safe section of town on the outskirts of Charlotte, close to the concert venue. After coasting into the closest gas station on fumes, we were ready to check in to a nice hotel, and that it was! The Holiday inn Express was in a clean and nicely developed business zone, and we were glad to see that the hotel was close to a variety of very nice table service and quick service restaurants. We were conveniently 15 minutes away from our concert venue, and we were glad to take a nap and recharge before our night. The room was dark and temperate and VERY quiet. The bathroom had a large enough vanity for Mom and two teenage girls to lay out all of our toiletries and makeup, as well! After the great concert, we were glad to come straight back and have a quick dinner nearby, then a good night's rest. The morning breakfast was delicious and full of variety, although the pancake machine wasn't working and we missed pancakes and/or waffles that we were looking forward to. My teens went for a swim in the indoor pool, and they loved being the only ones there. We showered and had plenty of time to check out at 11:00. We left happy and contented for the 7 hour drive home :)
The terror of 226
Byderflur
24 July 2016
Room 226 is right next to the elevator and ice machine which caused me to have very little sleep. The treadmill was broken and would stick on fast forward and almost through me off the machine.
The staff was amazing!
great expectations
Bygrandma cool
24 July 2016
i always wanted to stay at the hie but felt it was beyond our budget after staying yes it was high price for us but everything was clean friendly wow the pool was clean the breakfast area was really nice and clean and lots of variety,
Just Okay
ByHBNC
20 July 2016
Great staff, but room upgrades are needed, particularly the mattresses. Air conditioner was very loud.
ABOVE AND BEYOND!
Bygetzdone
15 July 2016
It's always great staying at this location as IVAN, TINA AND JOHNATHON have been spoiling me forever with great service and treating me like family!
Today is a special SHOUT OUT to TAYLOR!!
I left my I-phone in the room and Taylor took my call. She could have passed it off to housekeeping or could have told me to call back after they had a chance to check, NOT TAYLOR! She went to the room, retrieved the phone, called me back regarding the update and secured the phone at the front desk letting me know it would "SAFE AND AVAILABLE" until I returned later in the day to get it. i did..and it was!
THANKS TAYLOR!
STAFF... LIKE FAMILY!
Bygetzdone
15 July 2016
Always a pleasure staying at this property as the entire staff is always eager to ensure one's stay is perfect!
WHEN IN MATTHEWS...STAY HERE!!!
great room
Bylb32250
13 July 2016
The room was great. NIce bed and bathroom. Air temperature was excellent with the wall unit control. Breakfast was fantastic
Great hotel, excellent service
ByLMG915
04 July 2016
Great Holiday Inn Express! Very clean, and modern. Employees are fantastic! Friendly, caring, and accommodating. Would definitely recommend!
Awesome Team
ByMagD85
01 July 2016
The was always nice with everyone!
I had a good time while I was there.