 Guest Reviews
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94%
Recommend This Property
Overall Experience 4.5
94%
Recommend This Property
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Comfortable bed
ByJudi
June 21, 2022
Great customer service. Staff helpful and friendly. Breakfast very good with a varied selection. Room clean and comfortable. Lighting much improved in room and bathroom. Hotel was in need of a "facelift" and the new remodel looks great. Will be back.
Met my expectations
ByMtownse4
June 18, 2022
Typical HIE hotel. Met all of my expectations. Friendly staff. Nothing much else to add besides works to get the survey to go through.
was a good stay for graduation, two nights only.
Bytihbb
June 14, 2022
Was a good stay
Pancake machine wasn't working both days were were there
Traveling with 81 year old grandmother and elevator did not work
ByHTR**
June 06, 2022
Elevator did not work and was not alerted to this fact upon booking.
Great bed!
ByCurlytop4
June 05, 2022
Pool was filthy. Couldn’t get coffee early in the morning. One staff member was rude and did not care to accommodate me.
Great hotel and great location
ByBilly
June 02, 2022
This was my second time staying at this property. I have no complaints whatsoever. But each time there have been renovations taking place on the property.
Great, when renovations are completed
ByDan.M.
May 23, 2022
Hotel was undergoing renovations when I arrived. Elevator was out of service due to renovations. Had to carry luggage up/down the stairs. The lobby was not also under construction. The staff was friendly and offered to help with luggage. once I was in my room, everything was fine. The room was clean and suitable for my needs. Would stay here again once construction is completed.
Okay hotel
ByBj2020202020
May 20, 2022
Clean but doing renovations down stairs with no working elevator. Last thing I want to deal with when traveling for business
Clean, comfortable rooms.
ByGmasuz
May 12, 2022
I have stayed there for several years and always enjoy it. The location is close shopping and restaurants.
Wonderful staff!
ByZekeF
May 06, 2022
I've stayed at this location twice in 30 days. The staff makes it worth staying there as they complete renovations. The rooms are new and the staff is really friendly and patient. I intend to stay here often as I travel back and forth.
Disappointed
ByJD391
April 15, 2022
I stayed for three days and housekeeping never cleaned the room while I was there. I understand there was construction going on but seems this should not have interfered with housekeeping.
It was Good!!!
ByMid-Nite Blue
April 15, 2022
This was my second time staying at this hotel. It is under construction due to renovations. The elevator is not working so we had to take the stairs to the 3rd floor (talking about a heart overload well I felt it after climbing the 2nd floor). Overall, our stay was good because it was only for sleeping purposes only. Lastly, there was an odor in the bathroom that smelled like rotten eggs. I've stayed at three Holiday Inn Express in the last month in Charlotte NC and there seems to always be an odor?