 Guest Reviews
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84%
Recommend This Property
Overall Experience 4.2
84%
Recommend This Property
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Not the quality we expected
ByBill
May 19, 2019
We've always had quality stays at HIE, so I hope this one was an anomaly. We just needed a nice, clean, quiet room close to BNA to get some sleep before an early morning flight. This one had good reviews; when we checked in, the clerk said it had been recently renovated. Well, maybe the lobby ... what we got was a worn room with many cleanliness issues. The A/C was dirty, noisy, too cold when running, too stuffy when we turned it off. Unable to sleep, we checked out at 2 a.m. and spent the rest of the night at the airport. Night clerk didn't seem to care about our complaints.