Rated 4.1 out of 5 by 366
Rated 4.0 out of 5.0 by rockkhan Great service and nice rooms
Nice small hotel with comfy beds and excellent customer service. Only complaint is there is not a lot of parking and the lot fills up if you get in late. Also, under construction so a bit messy and confusing in pool area and reception. The breakfast was also awful, but it was free.
May 19, 2016
Rated 4.0 out of 5.0 by kd20016 Wonderful staff, nice hotel- just wait until construction is over
Great staff and hotel. No fitness room and breakfast room due to construction. One had to walk around outside the building through the pool area to get breakfast and coffee. Not a big deal...except it was raining a couple days, which was unacceptable before a business meeting.
May 9, 2016
Rated 5.0 out of 5.0 by JDW13 Newport Stay
Good location, easy access, friendly service. Good price for location
May 7, 2016
Rated 2.0 out of 5.0 by TracyKMD Beach Hotel...not worth points
I will state the positives first. The staff were VERY VERY helpful. They catered to everyone's needs and had a positive attitude while doing that. THEY are the reason I stayed and didn't cancel the rest of the trip.
Breakfast was standard.
Rooms were clean.
Negatives: CONSTRUCTION. I believe that if a hotel in under construction, patrons should be informed at the time of setting reservations. The poor staff were situated in the back of the hotel in a corner by the elevators. It made it very hard to check in when other patrons were checking in also.
Construction also made the front half of the hotel very dusty and dirty. There was also a lack of parking spots due to construction workers.
HOT TUB: NEEDED CLEANED BADLY!!! I was looking forward to enjoying the hot tub until I saw the green. The pool wasn't the best, but it was not as bad as the hot tub. I didn't want to chance using either of them.
Again, I will state: Had it not been for the staff members, I would have left the facility after the first night.
May 2, 2016
Rated 1.0 out of 5.0 by ppij Under Construction
Don't stay here! It's a mess! No business center! Breakfast in the fitness center! The lobby is closed. Have to check in at the back door in a hallway! The vending machines have even been removed due to the renovations! Why????? It's been under work since December 2015. When I booked through IHG no mention was made of this or that it would still be going on in late April of 2016!
April 28, 2016
Rated 1.0 out of 5.0 by dissatisfied guest 2 Contridictury stay
The hotel was under rehab, and they didn't tell us in advance (when we booked). The fitness center was closed, and it's important to us. Also, the faucet was broken. The front-desk person was very courteous, but when I left a voice message for the manager of the hotel, I never got a call back.
April 27, 2016
Rated 4.0 out of 5.0 by Carolina Moon2 Mrs. R.W. Talley, Jr.
In spite of the fact that there was much construction going on during our stay, the process of checking in, getting settled and being accommodated by your staff seemed to run quite smoothly. These are quite difficult circumstances under which to work, so they should all be commended for their efforts.
April 25, 2016
Rated 5.0 out of 5.0 by blderunne our stay
had a wonderful experience at your hotel. would stay at this location in Newport Beach again
April 17, 2016