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Holiday Inn Express & Suites Niles

1000 Moore Drive , Niles, Michigan 49120

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 641 reviews
91%
Recommend This Property

Ratings Breakdown

641reviews

  • 5 Stars
    427
  • 4 Stars
    121
  • 3 Stars
    44
  • 2 Stars
    25
  • 1 Stars
    24

Ok but not Great

By

November 15, 2019

club

Property was difficult to find the entry and parking was limited.

Housekeeping needed attention.

Bathroom was incredibly small and lacked amenities like toiletries. Only the very basic soap was there. No shower cap/makeup remover/Qtips or cotton balls.

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Niles HI Express

By

November 14, 2019

platinumelite

Great clean HI Express. Above average cleanliness. Breakfast standard HI Express fare. I felt completely safe staying at this location.

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Comfortable bed and great service

By

November 12, 2019

club

I would highly recommend staying here! It's very clean and close to lots of things in the Niles/South Bend/Mishawaka area. I loved it!

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One Night Stay

By

November 12, 2019

club

We enjoyed our stay at Holiday Inn Express in Niles, MI. We have stayed there in the past and will again in the future.

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Great Staff and comfortable rooms

By

November 10, 2019

club

The staff at this hotel were wonderful. Kind, friendly, and helpful. And the rooms were clean and comfortable. All this made for a nice stay. Thanks!

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Was just what we needed during an exhausting move!

By

November 08, 2019

club

Very satisfied and would come back given the opportunity.

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Comfortable and affordable

By

November 06, 2019

club

Visiting south bend and location was not too far for the costs being charged at other closer hotels.

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"Honey, I'm home!"

By

November 02, 2019

The Niles, Michigan Holiday Inn Express is a weekly visit for me, and staff members treat me like family. In fact, I usually enter the front door announcing, "Honey, I'm home!"

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very clean

By

October 30, 2019

club

the staff was very good and attended any issue very professionally

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Great Front Desk Team!

By

October 22, 2019

club

We had arrived at the Holiday Inn Express in West Chester after 2 very frustrating hours dealing with two other Holiday Inn Express locations around Cincinnati. Kimberly, not only made us feel welcome, she went above and beyond to fix the problems we had had with reservations at the two other hotels. We arrived at our first Holiday Inn Express to find the pool closed, we made a reservation at another one and found that they had over booked and didn't have a room for us. After calling the IHG support line, we arrived at this location based on where the customer service rep had told us to go. They did not have our reservation because she had made a reservation for us at a regular holiday inn in the same town. Anyway, Kimberly found a room for us immediately, discounted it and made sure my son had a snack. She then called two other hotels to make sure our reservations were cancelled and we would not be charged. She was awesome and I will remember the kindness she showed.
Thank you!

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Nice

By

October 20, 2019

club

Holiday Inn's are my favorite hotels. I think the rates are too high, it's like they price for business trips. If they can't lower prices for traveling families, they need cheaper alternatives. Maybe rooms with less amenities. A lot of folks just want to rest for a day or two while driving long distances. Other than cost, the hotel was great.

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Expensive

By

October 15, 2019

club

Quality of hotel is excellent. Price is extremely high because of football weekends. I understand, but even given that the price was off the chart. It was clear that the hotel was not sold out for the weekend which is unheard of for a hotel near Notre Dame on a football weekend. Price was the issue. Prices need to be tweaked a bit.

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