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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.4

based on 397 reviews
88%
Recommend This Property

Ratings Breakdown

397reviews

  • 5 Stars
    266
  • 4 Stars
    63
  • 3 Stars
    30
  • 2 Stars
    20
  • 1 Stars
    18

AWESOME AND RELAXING

By

October 18, 2017

The staff was amazing and very professional!! Even though there was a mix up with my room the attendant worked graciously to ensure things got settled!! The hotel was very clean, as well as the room! Clean property and great location!!

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Management Decision

By

October 05, 2017

I really didn't have a problem with anything until I had to discuss having a late checkout with the manager. I knew that there were people staying here because of Hurricane Harvey, so it was still a decent stay here. The inn was full every single day, and the staff did make accommodations for everyone. So on my last evening there, I discussed with the front desk person about needing to extend my checkout time later. She brings the manager over and he tells me checkout is at noon. OK, sure, but I will not be able to leave this office until noon, and if there are questions or concerns I still would not make it back here until 1230. So then he tells me, that I should call the inn to let them know I where I am, because we are booked to capacity. Check in is at 3p and the cleaning staff needs that time to clean rooms. I really just stood there and looked at him. Then I said ok, fine if that is what you are telling me. So that morning, I just left. I talked to the front desk staff, and said that I would not be coming back, and I would ensure my company does not use this inn. Because being an IHG Rewards member, I thought it said I could get a 2pm checkout? But he didn't even pull up my information. So I suffered an inconvenience for having all of my things in the vehicle while at the job site. And not being able to change clothes. But I guess that what you have to do.

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great service

By

October 04, 2017

excellent service very comfortable stay , had stayed here before last summer for family wedding and returned for 50th wedding anniversary this year

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Nice Attention

By

September 14, 2017

Good service provided by the staff during hurricane Harvey. Breakfast room needs some improvement

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Not up to the IHG Standards

By

September 13, 2017

platinumelite

Customer service was horrible. I assume this is one of the franchised hotels through IHG and you can tell. The staff were rude and not prepared. They were short staffed and only had one employee at a time and for them to be overbooked due to the hurricane that had just happened they should have had more staff on deck and more management available. Maria shouldn't work at the front desk alone and needs to be written up for her cell phone being more important than guest.

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Great place to stay

By

September 09, 2017

club

The staff here treated us like family during a hard time with the severe flooding during hurricane harvey, they were helpful and friendly to all guest.

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Comfortable bed and great service.

By

September 05, 2017

In spite of Hurricane Harvey and IGH policies. The HIE staff should be recognized for taking the high road in face of Harvey torrential down pour. The staff weathered the storm managing the ship guests, crew and all systems. Good job!

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Overall stay

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September 04, 2017

club

Overall stay could be rated good. Good customer relations

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Comfy bed

By

September 02, 2017

Disaster survival hurricane Harvey forced me to stay n pay!

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Service

By

September 02, 2017

I am still waiting for my refund. I have made multiple calls and told I was credited for 2 nights. I did stay 2 nights and billed for 4. I was told by staff I did not check out and they had the same thing happen to multiple people. I spoke with Chiva, manager? Two days ago and have yet to see the credit

Really questioning the cleanliness of the room. Second night noticed what looked like stool smeared on the wall in the shower.

I was here during the hurricane and there weee many questionable people on the property

I'm sad. HIE is my preferred hotel chain. Definitely not pleased with this stay

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Travel

By

August 29, 2017

club

Everything has been great with your motel .i like that there is usually quite a few of your motels on all my business trips.thank you for being there for me

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Spacious

By

August 24, 2017

Great rooms. Great breakfast. Nice locatipn. Nice quick drive to Hobby airport.

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