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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.3

based on 768 reviews
91%
Recommend This Property

Ratings Breakdown

768reviews

  • 5 Stars
    414
  • 4 Stars
    245
  • 3 Stars
    74
  • 2 Stars
    24
  • 1 Stars
    11

Great service

By

July 24, 2017

Great location for the Kent Coast area. Friendly helpful staff.

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Comfortable bed and great service.

By

July 22, 2017

Friendly hotel and great service. Beds were comfortable, shower was great and breakfast very good. I use holiday inn. express because that is what I expect and always get.

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Convenient and clean

By

July 22, 2017

platinumelite

Comfortable stay in convenient location for Thanet ports

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Should be used as an example to other HIEX's

By

July 20, 2017

Have stayed at this hotel on a few occasions and have never been disappointed by the service received. Staff are welcoming, friendly and helpful, and are able to multi-task, working the Reception, bar and breakfast service. Room clean and comfortable with free and reliable internet access. Ample free parking. New and improved breakfast selection of continental and cooked breakfast, selection of beverages and take away baps......as much as you want. For the grade of hotel, it is more than adequate. If you are expecting 5 star table service and an all-encompassing breakfast menu, then by all means, go and pay the corresponding price at a different hotel.
I would highly recommend this hotel for stays in the area, or as a stop off to the continent. Look for online deals, which make it even more attractive.

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Where's the milk?

By

July 20, 2017

club

All good but couldn't find any milk in the room for a drink in the morning

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Loved the stay

By

July 17, 2017

club

Room was clean, spacey and the service was impecable

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All good

By

July 17, 2017

Nice location, staff is very cordial and quick to response.

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Idea for Kent coast and Canterbury.

By

July 16, 2017

club

Nice clean hotel. Restaurant next door. Excellent complimentary breakfast. Helpful staff.

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Stay in Minster

By

July 11, 2017

club

I declined the first room because someone smoked in the room, the lightner and ashes where still there. The second room was on floor 0 beneath the reception. WiFi was very poor in this room. The sofa, chair and bed where covered with stains. Linnen and bathroom where clean. Breakfast is good. The hotel is aiming for a 10 concerning customer experience but this hotel has a long way to go.

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Cracking breakfast

By

June 30, 2017

club

Have stayed at this hotel in the past, so no surprises awaited. Ample car parking and greeted by friendly staff. Exterior could be tidied up a little but the rooms are clean and up to date. Did not use the free Wi-Fi, stay was only an overnight stay after a family get together. Breakfast was brilliant; serve yourself and a large variety of croissants and pastries plus hot food – sausage, egg and bacon.

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Ramsgate Holiday inn express

By

June 29, 2017

club

Comfortable and clean, easy to get to great for Ramsgate seaside

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Ok but needs an update.

By

June 28, 2017

club

Convenient for mansion air field , staff were nice , the room was clean but the curtains were half hanging off the rail and didn't fit the window properly. The base of the bed was strained and the seating base was damaged . All really needs a update and a refurbishing.

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