 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property
Overall Experience 4.7
96%
Recommend This Property
|
Great Stay
Bymtc2022
June 20, 2022
Great stay, clean and good staff. Very nice spread for breakfast.
great staff
Byeddo777
June 19, 2022
Great work Charles going above and beyond. Having come in late at night Charles made sure everything was setup and good to go. Having mentioned that I didn't eat dinner and it was 130 in the morning, Charles had offered to make a meal. It's hard to find good people in this crazy world.
Quiet comfortable room.
ByDanForFairTax
June 06, 2022
A good night's sleep followed by a good breakfast makes this HIE a nice place to spend the night.
Check in (with reservation) was a breeze.
Staff was excellent at making us feel at home.
One of the cleanest hotels I have ever stayed at.
ByWsryan1995
June 05, 2022
Hotel staff was very friendly. The room was one of the cleanest I have ever stayed in . Very good stay....would definitely recommend staying at this hotel if you in the Richmond area. Breakfast was good and all the employees were super nice.
Clean and comfortable
ByMCrace
June 04, 2022
I love how clean the room is and the bed is very comfortable. We enjoyed the stay. However the breakfast was disappointing. Food is not appetizing, always the same thing. Space is clean and staff was helpful.
Room 111 water damage
ByTiffersben
May 30, 2022
Staff amazing- cleaning great- our room 111 had a leak cauing water to come up from under the laminate floor entry and soaked carpet leading into the room as well. Based on smell and amount of water coming up from The boards it had been happening for awhile. Our family stayed in another room and it was great so this review is for the room it’s self not the hotel as whole
good breakfast experience
Bygrd999
May 29, 2022
definitely loved the friendliness of the breakfast host, the hotel is very clean
Not a great experience Without the poool.
ByJoekes
May 28, 2022
I specifically called the hotel to confirm that the pool was a heated pool. Unfortunately upon arrival the water was so cold and the front desk staff nor tge managers did not respond. The fro T desk staff was new she is great , it's not her fault, but the manager should have responded to her message of how to increase water temperature.
Very clean
ByWartin22
May 23, 2022
Given the age of the hotel, it was very clean and quiet.
Clean and high quality
ByJmsullins
May 17, 2022
This hotel was amazing. Very clean, friendly staff, great food. I would definitely return to this hotel in the future
Need to update mattresses!!!
ByMelsboom
May 16, 2022
We had a great stay! Only complaint is the mattresses need to be changed!! They were super soft and you felt and heard every spring!!! Made it extremely hard to sleep!
Great room
ByMRM1344
May 13, 2022
Bed was very comfortable, room and bathroom were very clean.