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Rated 3.9 out of 5 by 56 reviewers.
Rated 4.0 out of 5.0 by Beautiful hotel! This is a beautiful hotel and the rooms were spotless. Front desk person was a bit dismissive and the breakfast was not so great. Breakfast crew was very busy and understaffed for the amount of visitors but worked very hard to accomodate. February 25, 2014
Rated 5.0 out of 5.0 by Friendly staff, comfortable and clean room This was a visit to see family for the Holidays in New Orleans. We stayed during the Sugar Bowl and over New Years' holiday and still were able to get very good rates for the area. Although the hotel is very close to the airport, we didn't hear any planes and had a very comfortable stay. The room was clean and spacious, and we had all the comforts of home. We went to the restaurant next door for carry out a couple of times and had a good meal there as well. It was convenient to the Airport, the mall in Kenner, and just a skip and a jump away from I-10. The staff was friendly and very courteous. February 17, 2014
Rated 4.0 out of 5.0 by Nice conversion This place is too large to be a holiday inn express, it was probably a regular holiday inn previously. The breakfast area was too crowded for the large number of people in it each day. While the room was great, they need to double the serving areas for breakfast and not have it so cramped and crowded when a large group decends upon it. February 14, 2014
Rated 5.0 out of 5.0 by Such a comfortable, beautiful place and people so friendly!! Very close to airport and a great place to have a family reunion! We were there for a family wedding and couldn't have asked for a better place to stay! My niece's "Now husband," really nailed this one when he blocked rooms for his wedding, for a great comfortable place to stay! Beds just perfect!!! Our family was impressed with the breakafast selections, also!! Would definitely stay here again!!! February 12, 2014
Rated 5.0 out of 5.0 by Highly recommended All the staff was very helpful. Shirley was especially helpful. I liked the fact we were able to shuttle back and forth to the airport. Enjoyed our stay so much. We schedule another night when we returned from our cruise. February 7, 2014
Rated 5.0 out of 5.0 by Comfort and privacy Our room was great, luxurious in fact. There were plenty of cars in the parking lot but we never heard a peep. It was like we had the place to ourselves. We had to stay in a hotel for Christmas, and this was the place! December 31, 2013
Rated 3.0 out of 5.0 by Toilet running noise and ice machine After flushing the toilet it had a continuous running noise that was a little disturbing. And there was no ice in the ice machine. I called the front desk and told them and I was told to come down to the first floor to retrieve some ice, not I'll take care of it. I thought that unprofessional. December 19, 2013
Rated 2.0 out of 5.0 by WiFi I've stayed here on two separate occasions in the past couple months. I was not able to connect to WiFi network the first time I stayed here so surely the same thing wouldn't occur again. However, I gave it another try this week. Morning and Evening I made request at the front desk to check in hopes someone would get this resolved. I even ask the desk clerk if I was the only one experiencing problems. She said no there have been many others. The first night the desk clerk did have their service provider call my room to try and find a solution. They determined the load speed test had problems. Maybe the Hotel should Talk to the service provider and the service provider talk to the hotel (not customer talk to service provider-it's not the customer it's your network ... frustrating). Anyway, I will not be able to stay here any longer. Whoever's in charge should listen to the customer. Lastly, my room was not ready at 5:30 pm when I arrived. No sheets no clean room. They did find me another room. December 15, 2013
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