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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.5

based on 573 reviews
91%
Recommend This Property

Ratings Breakdown

573reviews

  • 5 Stars
    409
  • 4 Stars
    100
  • 3 Stars
    29
  • 2 Stars
    23
  • 1 Stars
    12

Terrible Time

By

5月 22, 2017

club

The positives to this hotel was the lady who worked the breakfast area and the desk ladies. The manager here was very arrogant and argumentative. I was also given a very hard time about my ID, which is my Native American card, as I am a member of the Potawatomi Nation. The tribal ID is an official, legal ID that has been approved by the US government. As such, I am not required to have a state issued ID or drivers license (unless I am driving a CDL). They were not going to accept my ID, which would have been a violation of my civil rights. Working in the hospitality and people business, they should know the rules.

I was down to stay at the Staybridge Suites, which was a block away, however, due to construction the rooms was going to be short. The manager there (who by the way was absolutely awesome and handled everything great (I will stay there again the next time I am in town. She exhibited the upmost class as did everyone at the hotel.)She had ask if I would be willing to move over the the Holiday Inn Express, which was no problem. When I ended up at the check in at the Holiday Inn Express, it took my over 50 minutes to try and check in. Then the manager, was very rude and disrespectful to the people in line. He also, kept letting multiple people go in front of me because of my issue. He was very argumentative and then would not call the Staybridge Suites but made me walk, not a big deal as it was only a block--but the principle of the thing-- to go to the Staybridge Suites (who treated me with respect, quickly and efficiently.) Then I had to go back to the Holiday Inn Express and re check in which took me another 20 minutes. Meaning I missed one of the clinics I was needing to get to. Over an hour to check in while being battered and degraded plus being treated terrible because I was a Native American.

At no time was I great as an IHG rewards member nor made to feel appreciative about me staying there. On top of that, I had a suite at the Staybridge, but I was put in a very small room, with two little beds ( I would guess fulls?) that was very uncomfortable. They did not have any regard to the fact that I had a suite and was put in a very small room. Once in the room, the beds were uncomfortable, the light in the bathroom was very wiggly and the shower did not come on correctly nor had good pressure.

The staff that works there was very had working and cordial, especially the lady working the breakfast. She should be commended. Always was pleasant and was nice to everyone while at the same time keeping everything full of food.

Until the management is changed, I would not stay nor recommend anyone to stay here.

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Nice and Quiet Hotel

By

5月 22, 2017

platinumelite

Very close to River center Mall and all attractions, good shuttle service, Great breakfast except the I would say the Pancake could have been little better tasting.

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Surprisingly great hotel for reasonable price

By

5月 21, 2017

platinumelite

Upon check-in, hotel staff recognized my elite status. I was lucky enough to be upgraded. The room is very clean especially the bathroom. Breakfast is even better than one offered at many other nearby hotels. I'd definitely come back here again in the future.

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Servicio excelente

By

5月 20, 2017

club

COMPLACIDOS CON EL SERVICIO EXCELENTE DE SUS EMPLEADOS..

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My Stay 5 Days

By

5月 19, 2017

The hotel has a little wear. It is clean and tidy. The workers go above and beyond. Customer service is great. Breakfast is okay but free and many other in the area offer no breakfast. There is free wifi, a business center, small lounge, and pool. One peculiar thing is the San Antonio police hang out there a lot. I was told they check in and do work there but still peculiar. I love that they have a free shuttle downtown. The room is quiet. I heard one knock from folks next door but that was it. Great stay. I recommend this spot as long as you keep in mind it's an express.

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Great Pillows

By

5月 18, 2017

club

i really enjoyed my stay at this site. we got to relax before we went to our meeting!!! the front desk clerks were very friendly and welcomed guests as they walked in the door!!

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Breakfast

By

5月 17, 2017

Breakfast lady was very polite and attentive sorry didn't get name. But she was there both Saturday and Sunday

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Loved, loved loved it.

By

5月 16, 2017

club

Terrific stay at the hotel. Extremely well priced (I guess because it's a bit off of the Riverwalk but certainly not a bad walk from it) and pleasantly surprised with a Priority Club upgrade, Desiree, Summer and Janie at front desk excellent, Maria in housekeeping terrific, breakfast bar and attendant super, manager even checked in with us to assure all was well. Won't even consider staying anywhere else on next visit!

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great

By

5月 16, 2017

platinumelite

wonder place for a last min booking. secure and safe. there is limit parking space

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Cinco de mayo stay

By

5月 16, 2017

Nice clean hotel. Internet is slow. We were not able to stream our video service on our mobile devices.

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It was ok, nothing fancy

By

5月 11, 2017

club

Room was ok. Best thing was the air conditioner, kept room cool. Was disappointed by pool, looked at photos on website, pool looked bigger. Didn't get to try breakfast, son got sick so we left before breakfast started.

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My Review

By

5月 10, 2017

club

This is in a very sketchy part of town... don't recommend. Beds are not comfortable... rooms are very sterile and lack character... Thermostat snaps loudly when turning off... NO WHITE noise unless air is running...

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