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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
80%
Recommend This Property

Overall Experience

4

based on 404 reviews
80%
Recommend This Property

Ratings Breakdown

404reviews

  • 5 Stars
    214
  • 4 Stars
    79
  • 3 Stars
    45
  • 2 Stars
    29
  • 1 Stars
    37

Clean rooms and bathrooms. Excellent staff.

By

April 29, 2017

club

Our room was extremely clean along with the bathroom. Every day the room was clean when we returned from being out on the town. The bathroom was clean also with clean towels and wash clothes. Any time we crossed paths with any of the staff, they would ask if everything was alright or if they could get us anything.
The breakfast was great! The only thing that could have been better was the coffee.
We would definitely stay here again.

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Microwave and fridge

By

April 28, 2017

club

Every room should have a microwave and fridge especially if the guest is staying for 6 days.

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Holiday Inn Express - DIRTY EXPRESS

By

April 28, 2017

Place is in complete disrepair. Room smelled like urine or paint couldn't tell the difference. Felt like I was in a prison.

Common room was filthy and not somewhere I would even consider stepping foot in.

I haven't stayed at a holiday inn since I was a child and if this property is any indication of the rest I will not ever have to worry about it again.

The staff was nice, and apologized for the mess. When I asked to move to a room they were all book and were not able to accommodate me, but they tried.

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Fantastic services

By

April 27, 2017

platinumelite

Overall review is okay ! But the swimming pool area definitely needed a pool attendant every day due to the best safety of the good hotel . Also, keep up with the upgrading of the hotel please !

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great place to stay

By

April 27, 2017

Great place to stay if you have business at Lackland AFB

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Great service

By

April 25, 2017

club

Great customer service. Just an older property though

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Good comfortable room.

By

April 25, 2017

platinumelite

Friendly staff good location. I would stay here again if I am in the area.

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Love this Hotel

By

April 24, 2017

club

A great clean place to stay!!! Staff here is wonderful!!

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GREAT STAFF

By

April 23, 2017

club

Nice staff very helpful and clean housekeeping well be back on my next vacation

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Nasty Bedding

By

April 22, 2017

club

Blood stains on the flat and fitted sheet and urine stains on the memory foam mattress....

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Great experience

By

April 22, 2017

club

I loved the variety of foods in the breakfast. The rooms were clean. Staff was nice. I also love that they roomed us on top of the swimming pool so I wouldn't have to get afree my kids for running.

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Not what I expected

By

April 21, 2017

platinumelite

We are used to a bit more of quality in the service. I was expecting at least better housekeeping.

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