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Rated 3.9 out of 5 by 251 reviewers.
Rated 5.0 out of 5.0 Just what i needed Got in late and had to leave the next morning. Check in when fine and got to my room quickly. sleep was good as the mattress and pillows felt clean and did not have a bad detergent smell. in the morning the breakfast was nice though there was no batter for the pancake maker. The "omelets" if you could call them that were filled with kraft singles cheese...barf!! The bacon and biscuits and gravy were good and the cereal and pastries selection was better than expected. February 8, 2016
Rated 3.0 out of 5.0 by One Bad Staff Member The overall experience of the hotel was okay, the room was clean, and the location of the hotel was great. Most of the staff was more than helpful and accommodating to our needs. However we were very unimpressed with this hotel due to one employees lack of manners and professionalism. I would not re-vist this hotel due to the horrible attitude we received from one staff member. As we were out in the pool and spa one evening we were in the spa at around 9:40 pm when the lights were turned out on us in the pool room. Mind you, the pool does not close until 10 pm. If you are going to set a standard for your pool to close at 10 pm then it is beyond rude to turn out the lights on guests in that room at 9:40 pm. At 10pm we then had a male employee wearing a hoodie with the hood up, a lip ring in, and headphones in come in and rudely tell us to get out. We then got out and went to the front desk to ask if they would be okay with us staying in a little longer since we had been out all day due to Air Force Graduation for my sister. This employee then continued to say to us that "we were not worth losing his job over". I am not sure what this persons job title is as he had no identification, but we noticed mostly of what he does is sitting in front of the tv in the down stairs breakfast area watching basketball games. It was highly comical that customers that were staying in his place of business were not losing his job over, but a lakers game was. I would not recommend this hotel to anyone due to outrageous attitude and unprofessionalism this one employee had. He ruined the stay for us, and I would highly recommend you train your employees to have a higher manner of professionalism especially since most of the customers you are getting at this location are those that are serving or have served in our military. Thanks. February 7, 2016
Rated 5.0 out of 5.0 by Great facility and good location The options for staying in San Antonio were many but we found this property to be convenient to food and roads to downtown. Facility had all we needed and more. We were very pleased with our stay. The breakfast variety was much better than most. February 5, 2016
Rated 5.0 out of 5.0 by Beyond expectation We had expected a comfortable stay but I think the thing that set this stay apart was the variety of breakfast options. We were there for three mornings and were expecting the same old, same old. However each morning was just enough different to make it an exceptional start to each day. The room was comfortable and clean as expected from HI Express. The pool and hot tub were a treat one evening. A little small when sharing with a baseball team but the next night was perfect. February 4, 2016
Rated 5.0 out of 5.0 by Convenient location and lots of space Holiday Inn Express is great when traveling with children. There is enough space for all the "stuff" that has to come when young kids are traveling. This hotel is also in a great location, close to restraunts, Sea World, and other San Antonio attractions. February 4, 2016
Rated 5.0 out of 5.0 Quality hotel in a great location Really enjoyed our stay at the Seaworld San Antonio Holiday Inn. What a great staff and facilities! My grandchildren and I had so much fun in the pool. The Pool, Foyer, and Room were very clean and brite. January 29, 2016
Rated 5.0 out of 5.0 by great breakfast and nice beds the beds were nice and breakfast was delicious. they provided two beds even though we only booked a room with one. January 26, 2016
Rated 5.0 out of 5.0 by Great Hotel I always use IHG hotels. I was greeted in a friendly manner and the hotel meet all expectations that I am accustome to. January 22, 2016
  • 2016-02-10 T12:40:39.714-06:00
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