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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.5

based on 561 reviews
91%
Recommend This Property

Ratings Breakdown

561reviews

  • 5 Stars
    392
  • 4 Stars
    88
  • 3 Stars
    43
  • 2 Stars
    24
  • 1 Stars
    14

Not Happy

By

November 20, 2019

club

I was actually surprised about this hotel. The staff was amazing. The front desk workers and house keeping were so friendly and understanding. I never once felt like a bother or inconvenience when I spoke with them. The management on the other hand were not so friendly or welcoming. Whenever I spoke with them I did not feel comfortable or that they genuinely cared about the guest. I'm not sure why they were rude towards myself and other guest. Hopefully something changes.

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Experience

By

November 18, 2019

Ive stayed at hotels all over the country. One of the nicest hotels ive stayed at. Will consider again if in the area.

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Professional and Courteous staff

By

November 18, 2019

Enjoyed the stay and very friendly and courteous staff. Additional hospitality with food and drinks in the evening. Will definitely stay again!

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Nice Hotel

By

November 11, 2019

club

I stayed on an extended business trip and overall the hotel was great. Friendly staff and well maintained. The only thing I would note is that noise from the hallway was fairly easy to hear inside my room, but since it was not an issue during quiet hours it wouldn't deter me from staying here again.

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Quiet and Convenient-

By

November 08, 2019

platinumelite

All was good -
Fun note ...... One of the front desk clerks did not know the name of the Hotel as “Brooks AFB” location. However, after calling her “boss” he confirmed the HIE we stayed at was indeed named “Brooks AFB”
We just found it funny that the employee did not know where she was employed at.

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Great staff

By

November 07, 2019

club

I am allergic to coconut and had to go buy my own hair care products.

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Excellent Stay / Very Happy All Around

By

November 06, 2019

I've stayed at this hotel twice now and I never stop enjoying it. The place is clean, close to where I work and the staff is excellent.

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Stay

By

November 01, 2019

Housekeeping was less than par but overall a good hotel.

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First stay

By

October 29, 2019

club

Aside from the fact that my room restroom had no body soap, shampoo or conditioner at all, I did being this to the attention of the management who handled it very professionally and quickly. Amazing rooms and very friendly staff

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Always the best

By

October 29, 2019

club

Wouldnt want to choose any other hotel... always a good experience,, from comfort to cleanliness and neatness

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Very nice place very comfortable and friendly service

By

October 28, 2019

platinumelite

Thank you for the service
The food was good and welcome

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A nice quite place to stay

By

October 25, 2019

Bathroom sink was Very Slow to drain....otherwise this is an excellent value for the money. great staff and facilities.

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