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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.2

based on 429 reviews
87%
Recommend This Property

Ratings Breakdown

429reviews

  • 5 Stars
    251
  • 4 Stars
    98
  • 3 Stars
    35
  • 2 Stars
    25
  • 1 Stars
    20

It was bad, just really bad.

By

March 23, 2017

club

The only two good things I can say went smoothly: check-in and check-out. I've never been one to rant on much of anything, but its necessary given how unpleasant our Spring Break stay.

Walking into the hotel (especially the stairwell!) the smell was slightly overwhelming. Check-in was fine. Our room, though, was not! So much dust in the room, torn lamp shades, large and obvious stains on the entry-way bench, housekeeping there is for the birds, and the breakfast was so-so. The exterior and parking lot are trashy, pool as well. Apparently there was a water-malfunction in the lobby at 5am, so running water was a no-go for a period of time the second night/morning we stayed. When speaking with manager(ment) about issues, he wants to give away credits and Rewards points to make up for the hotel's shortcomings, but all we wanted was the issues to be dealt with and none of it was! NONE OF IT! On top of it all, we never received an email for the Rewards he spoke of.

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Room was perfect and the television wasn't showing at all.

By

March 23, 2017

club

The room was perfect, bed was very comfortable and the television was horrible. I told the attendants but I guess they forgot about me. They was training a attendant and I figure why that's was the reason for them to forget about me. I was truly mad.. but overall I was happy with the stay.

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Great service

By

March 22, 2017

This hotel was very clean, comfortable, and friendly staff

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Everything great except loud music in the parking lot at 1140 pm

By

March 22, 2017

club

Noise control needs to happen, evrything else was gr8 including staffs and breakfast and room.

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One to keep coming back to.

By

March 18, 2017

This Hotels staff is always friendly and quick to help. Have been here a handful of times and will keep coming back.

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First time on a road trip with children

By

March 18, 2017

club

Considering I had no idea how far away anything would be from the hotel I made the right choice. It was not more than 20 minutes from any of the attractions that I wanted to visit. The only downside is that I was in a room close to the highway and I could hear all the traffic driving by. The room was clean but there were some common areas that required attention.

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Decent hotel

By

March 17, 2017

club

Friendly staff,
Clean rooms, and
Lobby is being remodeled

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Not a great experience

By

March 16, 2017

club

Rooms were not properly functional and staff were not the most professional.

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Worst

By

March 16, 2017

I was basically called a liar by front desk even though housekeeping acknowledged the moldy smell. There were multiple big roaches. Fridge didn't get cold. When we notified maintenance he just turned it up and it just leaked in fridge. S

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Clean and comfortable

By

March 16, 2017

club

I enjoyed this hotel. The check in was a breeze and the room was very spacious. The breakfast was great and there was many options for everyone to choose from.
I enjoyed how clean I felt the room was and there was no need for me to put on my own sheets.
Great stay and would definitely recommend.

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Holiday Inn Express

By

March 15, 2017

platinumelite

Great stay, slept well. We enjoyed having breakfast, it was good.

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Where has Customer Service gone?

By

March 14, 2017

club

It was disappointing to experience the lack of customer service skills are youth have now and days. We were not greeted or given any information on the facility. During our 2nd night of stay we were awoken after 10pm to correct an issue with our account and had to get out of bed and go downstairs. Not a pleasant stay, hope its just a bad experience and not a norm.

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