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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.3

based on 441 reviews
86%
Recommend This Property

Ratings Breakdown

441reviews

  • 5 Stars
    252
  • 4 Stars
    107
  • 3 Stars
    41
  • 2 Stars
    27
  • 1 Stars
    14

Troutdale visit

By

July 18, 2017

Close to our destination led us to this hotel. Could not find it which required going around the ONE WAY Streets twice.
There was noise in the hotel and noise from the neighboring Trucking business.
We did not enjoy that. With no refund possible we stayed our two nights but certainly will NOT stay again.

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Worst IHG Hotel Stay Ever

By

July 17, 2017

My wife and I arrived late after a long day of travel for a one night stay on IHG points on our way to an outrigger canoe race in The Gorge. When we reached our room all seemed alright so we unpacked, getting showers, etc. and ready for bed. However, when we turned down the sheets we found they were dirty and even had what looked to be a blood stain on them. Totally disgusted we called the desk and informed them about the issue. The night clerk said he would get us a new room and bring us a key. After packing all our stuff back up (it was now midnight) we waited another five minutes and just as I was about to call down and find out what happened, he arrived. He really didn’t really seem interested in why we had complained, so I showed him and he said he would relay the issue to the manager in the morning.
In addition to our initial issue, when we tried to start up the AC in our second room we found that the heavy blackout curtain completely blanketed the air conditioner if it was closed. So, you had to choose between being cool overnight and having the light streaming in come daybreak… pretty poor design. Also, I felt pretty badly for the folks below us, for as we were unpacking now after midnight since the floor was creaking loudly as we walked back and forth.
As we checked out in the morning, I figured the manager might want to apologize for the nasty condition of the room and possibly offer some type of compensation for the inconvenience, so I specifically asked for him. His response when I told him about our issue was that he had not heard anything about it from the night clerk. He said would look into it. Would have thought he would have done more, but a “gee I’m sorry” was the best he could do.
Overall this was my worst experience at an IHG hotel and we will not ever be visiting this location again. Almost enough to make me give up on IHG and give other the hotel chains even more of my 100+ hotel nights per year.

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West trip

By

July 17, 2017

club

Awesome staff last at night, went above and beyond to help us

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Always Welcoming

By

July 17, 2017

This is my hotel of choice when visiting the Portland area. There is a friendly and efficient staff that has been mostly consistent over the last several months, ensuring a friendly "welcome back" each time I visit. Kudos to Marissa, Monica, and Stacy for their part in making me look forward to my next visit!

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Great Service

By

July 17, 2017

club

The manager was great about changing our smoky room.

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Close to airport, clean, quiet, comfortable

By

July 16, 2017

club

The hotel was a little bit difficult to find in the dark, but perfectly satisfactory. Staff was really friendly and free breakfast was better than most i have had. Location was convenient to airport.

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Holiday inn express

By

July 16, 2017

club

Truly a relaxing experience. When travelling it is a relief to know you will get clean rooms, a great sleep and a quality breakfast, staff are pleasant and very helpful. The pool and hot tub are a nice bonus and being able to do laundry when travelling is so helpful! Would recommend any Holiday Inn Express to anyone travelling!

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Clean and friendly

By

July 16, 2017

club

I am always pleased with the staff at this location

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Not Up To HIE Standards

By

July 09, 2017

This location is definitely showing some age. The location is not great as it is next to some truck stops and the area is in my opinion suspect. Stayed here based on location and price. Would not stay here again.

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Troutdale stay

By

July 05, 2017

Nice
clean
would stay again
close to airport
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Maintenance Needed, Location is aweful

By

July 04, 2017

The hotel is really run down. It is in need routine maintenance and perhaps substantial renovation of structure. Location is immediately between two major truck stops and a regular train passes on the tracks directly behind the property. Hotel is too expensive for the poor quality and location.

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Great location and friendly staff

By

June 26, 2017

platinumelite

I travel a lot and like to stick with HIE. The troutdale site is in a great location and the staff was friendly and attentive. The only complaint I have is it is located near a truck stop and I heard running semi trucks all night. Everything else about the hotel is excellent.

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