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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
99%
Recommend This Property

Overall Experience

4.8

based on 950 reviews
99%
Recommend This Property

Ratings Breakdown

950reviews

  • 5 Stars
    798
  • 4 Stars
    117
  • 3 Stars
    21
  • 2 Stars
    9
  • 1 Stars
    5

Canadian Cash at par means great value.

By

April 22, 2017

club

The hotel was under construction but staff was very upfront when we booked to make us aware. Other that a tarp in the lobby area and some extra signage the construction wasn't noticeable. Everyone on staff was great to deal with and very friendly.

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Excellent Stay during Renovation

By

April 22, 2017

club

Excellent hotel and staff. We will make this our destination hotel when staying in Watertown. Parking lot is very well lit at night. Love the free cookies and soup in the afternoon.

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Very good considering construction underway

By

April 21, 2017

Had a newly decorated room which was really nice. The breakfast area was crowded and hard to access. I'm sure that will be resolved when they renovate that area next.

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Comfortable bed, great staff, tasty breakfast!

By

April 20, 2017

club

Definitely recommend if you're in the watertown area. Staff were awesome, we called ahead and were able to book a room and pay canadian cash at par. The room was newly renovated, super comfy bed. Only thing is that I would recommend getting a room on the side away from the freeway if you're a light sleeper like myself, I was woken up by the road noise once or twice.

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Get upgraded

By

April 19, 2017

The king suites are well worth it. Avoid adjoining rooms if possible. Other guests were the worst part of my stay. The breakfast was average.

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Family Visit

By

April 19, 2017

club

It would be nice if a laundry had been available! Other than that we were very happy with our stay!

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Review

By

April 18, 2017

club

Great wifi, great Parking, good shower, comfortable beds

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Comfortable stay in shopping district

By

April 15, 2017

Holiday inn express Watertown is a recently built hotel that is in the heart of Watertown shopping and eatery district. It was a comfortable stay at a reasonable price with updated features as it is a newer hotel . I would stay again if traveling to Watertown / Fort Drum area

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Great Weekend Away

By

April 12, 2017

club

The Canadian Dollar at par offer makes the stay even more sweet. The room we had was recently renovated and was very clean. made the stay very comfortable.

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Great Stay

By

April 12, 2017

Always an easy time checking in and leaving my worries at the door...

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Great service

By

April 11, 2017

Enjoyed the updated decor. Very friendly staff.Loved the cinnamon buns, good coffee.

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Rough stay

By

April 07, 2017

club

One of the worst experiences I've had. Management did refund one night of our stay, after my card had been over charged. Note: I had to wait on my money to be released, which couldn't because I hadn't checked out. So I was unable to use my own money,while I was miles away from home.

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