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Rated 4.8 out of 5 by 609 reviewers.
Rated 5.0 out of 5.0 by Excellent stay Everything worked fine. I was here for business, but I will consider this hotel also for leisure the next time around. August 26, 2015
Rated 5.0 out of 5.0 by Cean and comfortable facility I found the facility, and our room, to be clean and comfortable. The service staff was friendly and accommodating. This was a Friday night stay and I thought the price for the room was a little high. August 25, 2015
Rated 5.0 out of 5.0 by Solid Choice Great hotel. A little far from the Thousand Islands region, but considerably cheaper. It's in a big shopping center, and right off the interstate, so no real view or nice setting to speak of, but it was super comfy and worked out well for our purposes... August 24, 2015
Rated 5.0 out of 5.0 by Friendly staff and vey nice accommodations! Great location! Tons of restaurant choices - fast food, chain restaurants, and more! Lots of shopping nearby as well. The hotel staff is very courteous and helpful. Breakfast was good - and of course there were cookies and an added bonus of ice cream from 5-7pm and then pancakes later in the evening. The room was very clean and the bed very comfortable. I would highly recommend this hotel! August 23, 2015
Rated 5.0 out of 5.0 by Really Excellent Staff except for Breakfast Ladies!!! Good Morning! We 3 sisters from Prescott, Guelph and Brantford Ontario, really enjoyed our stay at your beautiful hotel recently!!! The Desk staff were some of the most helpful and Friendly Girls I have met......what a pleasant and welcoming feeling they extended! They also took the time to inform us of the location of our room, hotel info and happenings etc., and gave us coupons to a local restaurant (Texas Roadhouse, which we used). The only downside was when we went to breakfast on Sunday at 9:30 am. (Closing time was 10am) Lots of empty trays...biscuits, eggs, fruit etc. We lined up and waited at least 10-15 minutes for the eggs to be brought out. It was a busy time and many of the guests with children or those who were in a hurry to hit the road, just ate sparsely and left, choosing not to wait. (Which was a shame because you do have an extensive and delicious breakfast, when stocked). We asked the kitchen ladies a few times when food would be reappearing and their reply was soon. I don't want to get people in trouble, but perhaps some renewed training would help. i.e to have another pan of popular food items like "eggs" already cooked before it runs out. Very stark contrast in attitude and friendliness as well, which would have eased the consternation. Or if they looked like they were not in slow mode that would have lessened the tension of us waiting guests After all it is called Holiday Inn EXPRESS. To the rest of the staff including the Management and Maids etc, Thank You for making our mini vacation so lovely, it was Appreciated!!! MaMc & sisters August 21, 2015
Rated 5.0 out of 5.0 by Looking for a great hotel! A very friendly place. Very clean! Convenient to many different restaurants and shopping. Also, convenient to Fort Drum which is the reason I was there. August 20, 2015
Rated 5.0 out of 5.0 by Clean and comfortable. I would usually avoid dated hotels with smelly carpet, strong detergent residue towel, dusty and noisy air- conditioner. Holiday Inn so far does not have the above issues. Decent complementary breakfast is another plus reason that I selected this hotel. August 19, 2015
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