 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property
Overall Experience 4.5
93%
Recommend This Property
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Disappointing
ByGuest
November 17, 2020
Five minutes after we arrived in our room and brought all our luggage up, there was a knock at the door. It was someone from the hotel telling us the people below us said we were being too noisy. We are a family of 6 with 4 kids. We were just walking around unpacking stuff. That was it but apparently that was too noisy. Also it was 4 in the afternoon....not the middle of the night. I thought that was a bit ridiculous. But I politely said we would keep it down. 10 minutes later we got a phone call which I did not answer because I knew what it was about. I asked for bedding for the pull out couch for my kids and all I got was 2 pillows, a fitted sheet and a flat sheet. No blankets. That was irritating especially since it's was freezing out. We have stayed here several times before but after this last experience I don't think we will be returning. At breakfast the next morning, my husband went down at 9:30 and there were only 4 bags of food left. Not enough for our family. Breakfast ends at 10am so that was a little frustrating too. We ended up stopping somewhere for food.
Comfortable great pricing
ByJazzy24
November 12, 2020
Hotel was nice and clean and was up to COVID safety standards. Hotel worker was nice enough to let me check In early. Hotel room was clean and the bed felt comfortable. Definitely would go back instead of other hotels in the area
Great stay
ByBubbles00
November 03, 2020
Great price spacious room friendly staff no complaints
Absolutely Impressed
ByJosie
October 28, 2020
From the service to the decor i would recommend to all my friends.
Small bathroom very small
ByJays
October 26, 2020
Small bathroom very small Air-conditioning worked well refrigerator couch separate table with two chairs all wrong OK experience I would stay here again
Moving to GA, my house was empty.
ByIce T
October 26, 2020
Very comfortable, good night sleep. Great location near West Reading's down town.
Smoke alarm
ByBwagner
October 24, 2020
The overall stay was good, however we would have like to be able to access the pool. Additionally during the early morning hours we attempted to turn on the heat which set off the smoke alarm waking our children. I tried to speak with the staff member about it at check out and she said the system needs to be cleaned. She was not concerned about the alarm, us or the other guests.
Good hotel in the area
ByBri94
October 20, 2020
Comfortable beds and great shower stalls. Room was clean and cozy. For the price it was a good hotel. The only thing is I wish the pool and spa were open.
Awesome hotel
ByJb100
October 20, 2020
Great staff marilyn katie and emily all three awesome women spotless rooms. Rooms are very big plenty of space dont feel cramped at all big deal there love it quiet location no noise
very clean room and great service
ByRolex1173
October 15, 2020
greeted by friendly professional desk personal. Check-in was smooth and quick. Room was very clean and neat. Could tell that staff had taken proper precautions due to COVID 19 situation. Felt safe and comfortable. Thanks Holiday Inn you have not let me down.
Rooms and hotel were clean
ByMax1959
October 13, 2020
Beds, room were nice, bathroom hideous tiny door hit you in the knees if sitting on toilet shower old rusty and looked like blood stain in shower so small
Huge suite with a tiny bathroom
ByQuality Geek
October 10, 2020
If you are obese like me it is tough to fit into the elevator if you first push your luggage cart in. But at least they did have enough luggage carts available. Same problem in getting into the bathroom. The room / suite itself was huge with 2 TV's and 2 HVAC units. Kitchenette area was fine. Desk and chair were good and had almost enough light. WiFi worked fine. Front desk was extremely helpful. Very good brown bag breakfast in this Covid 19 world.