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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property

Overall Experience

4.5

based on 199 reviews
96%
Recommend This Property

Ratings Breakdown

199reviews

  • 5 Stars
    125
  • 4 Stars
    63
  • 3 Stars
    7
  • 2 Stars
    3
  • 1 Stars
    1

Comfortable

By

May 02, 2017

club

Good and clean room with a beatiful scenary. Staffs were kind and made my family comfortable. If you're going to use Ocean 700 in Alpensia resort, Holiday Inn resort would be the best choice.

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Comfortable, nice view and great service

By

April 13, 2017

club

Excellent, Beautiful, Comfortable.

The staff very friendly.

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Comfortable stay!

By

April 12, 2017

club

Everything was good! The one thing that I'm most impressed with is the availability of both soft and hard pillows!

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コンセントが最悪

By

March 28, 2017

club

他国からの宿泊客が多いはずだが、なぜかコンセントが全て韓国式。。。これじゃ、困る。。。
是非とも改善してほしいです。

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酒店員工很友善

By

March 08, 2017

酒店員工語言很好,也非常樂意幫助
解答詳盡仔細
房間用品充足,乾淨整潔,非常感謝
下次也會再來這家酒店,各種設備也很充裕
食物價錢合理

Posted byHotelStaff
March 11, 2017
Dear 'Karbi' Valued Guest, Warm Greetings from Holiday Inn Alpensia Pyeongchang Resort . Thank you very much for your stay with us and also taking the time to convey your valuable comments regarding your recent experience with us. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. Thank you for your valuable comment once again, and we look forward to welcoming you back to Holiday Inn Alpensia Pyeongchang Resort in the near future. Thank you. Anna Kim Duty Manager
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床舖舒服,服務良好

By

March 05, 2017

club

服務人員熱心並具耐心,協助解決入住問題,感謝提供良好服務,讓這次渡假順利並愉快,舒適的床舖與美味的早餐,讓這次渡假在渡假村中有放鬆的感覺。

Posted byHotelStaff
March 11, 2017
Dear 'Evelyn' IHG Rewards Club Member, Warm Greetings from Holiday Inn Alpensia Pyeongchang Resort . Thank you very much for your stay with us and also taking the time to convey your valuable comments regarding your recent experience with us. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. Thank you for your valuable comment once again, and we look forward to welcoming you back to Holiday Inn Alpensia Pyeongchang Resort in the near future. Thank you. Best regards, Anna Kim Duty Manager
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Everything was perfect except the bar service

By

March 03, 2017

platinumelite

I would like to share with you regarding uncomforable experience I had in the edlweiss located in the first floor. My family visited there for grabbing a bite in the early evening on Feb.26. I ordered two straberry waffels for my kids. When the food was served to my family, I realized that the waffles were not freshly made. They were not warm enough when they were being served. The texture is very crumbly which could either mean they were frozen waffles from the supermarket or simply leftover from the day. What a disappointment! Other than that, the resort is awesome.

Posted byHotelStaff
March 04, 2017
Dear 'cancun' IHG Rewards Platinum Elite Member, Warm Greetings from Holiday Inn Alpensia Pyeongchang Resort . Thank you very much for your stay with us and also taking the time to convey your valuable comments regarding your recent experience with us. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. However we would like to express our sincere apology for the inconvenience experience with quality of waffles at Edelweiss lounge. So your comment has been taken to Hotel Management team to improve the service in the future. Thank you for your valuable comment once again, and we look forward to welcoming you back to Holiday Inn Alpensia Pyeongchang Resort in the near future. Thank you. Anna Kim Duty Manager
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Отель, катание на лыжах

By

March 02, 2017

Рекомендую курорт для комфортного проживания и катания на лыжах. Очень хороший аквапарк . В общем курорт очень понравился , всем рекомендую!!!

Posted byHotelStaff
March 04, 2017
Dear 'Гоша' IHG Rewards Gold Elite Member, Warm Greetings from Holiday Inn Alpensia Pyeongchang Resort . Thank you very much for your stay with us and also taking the time to convey your valuable comments regarding your recent experience with us. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. Thank you for your valuable comment once again, and we look forward to welcoming you back to Holiday Inn Alpensia Pyeongchang Resort in the near future. Thank you. Anna Kim Duty Manager
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Хороший отель

By

March 01, 2017

club

Мы уже не первый раз останавливаемся в этом районе и в этом отеле. Отель отличный - удобное расположение, приветливый персонал, чисто, комфортно. Но...Мы путешествовали с грудным ребёнком. Не предоставляют детские кроватки - это минус. Они есть, но для детей до 6 мес. Остальным куда деваться? В ванной комнате полы холодные. После вечерних катаний хочется зайти в тёплое помещение, принять душ. А в ванной попросту холодно. Очереди на завтрак - ужас. Если идти в 7-8 утра - никаких проблем. После 9 утра можно было простоять в ожидании столика 20 мин. Для путешествия взрослыми, с взрослыми детками - хороший вариант.

Posted byHotelStaff
March 04, 2017
Dear 'AleksA0382' IHG Rewards Club Member, Warm Greetings from Holiday Inn Alpensia Pyeongchang Resort . Thank you very much for your stay with us and also taking the time to convey your valuable comments regarding your recent experience with us. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. However we would like to apology for the inconvenience experience with temperature in the room. So I would like to suggest to stay Korean Ondol Style room that you can make heat on the floor. But you need to consider that sleep on the floor because mattress are not set up. But it can be good experience as well. And regarding breakfast, we were also trying to figure out how we can do solve the issue. Your comment has been taken to Hotel management team to improve the service in the future. Thank you for your valuable comment once again, and we look forward to welcoming you back to Holiday Inn Alpensia Pyeongchang Resort in the near future. Thank you. Anna Kim Duty Manager
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環境很好

By

March 01, 2017

club

環境很好 方便滑雪 但只有6條雪道 但有1條不開放 1條初學者 正確來說只有4條可用 有其他娛樂 但餐廳類別較少 有職員解釋時比較無耐心 但最後都有幫忙到

Posted byHotelStaff
March 04, 2017
Dear 'Mancy' IHG Rewards Club Member, Warm Greetings from Holiday Inn Alpensia Pyeongchang Resort . Thank you very much for your stay with us and also taking the time to convey your valuable comments regarding your recent experience with us. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. However we would like to express our sincere apology for the inconvenience experience with delivered service quality at restaurant. So your comment has been taken to Hotel management to improve the service in the future. Thank you for your valuable comment once again, and we look forward to welcoming you back to Holiday Inn Alpensia Pyeongchang Resort in the near future. Thank you. Anna Kim Duty Manager
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Clean spacious rooms, great shower!

By

February 22, 2017

platinumelite

Really convenient to slopes, too bad the mountain isnt great for snowboarding, but not hotel's fault

Posted byHotelStaff
March 04, 2017
Dear 'Helobelo' IHG Rewards Platinum Elite Member, Warm Greetings from Holiday Inn Alpensia Pyeongchang Resort . Thank you very much for your stay with us and also taking the time to convey your valuable comments regarding your recent experience with us. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. Thank you for your valuable comment once again, and we look forward to welcoming you back to Holiday Inn Alpensia Pyeongchang Resort in the near future. Thank you. Anna Kim Duty Manager
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床鋪舒適,環境一流

By

February 18, 2017

club

但check in時時間太晏,check out時間又太早了,其他服務都ok,我已好幾次光顧hpliday inn hotel !

Posted byHotelStaff
March 04, 2017
Dear '匿名' IHG Rewards Club Member, Warm Greetings from Holiday Inn Alpensia Pyeongchang Resort . Thank you very much for your stay with us and also taking the time to convey your valuable comments regarding your recent experience with us. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. Thank you for your valuable comment once again, and we look forward to welcoming you back to Holiday Inn Alpensia Pyeongchang Resort in the near future. Thank you. Anna Kim Duty Manager
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