 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property
Overall Experience 4.5
91%
Recommend This Property
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Great Room
ByJJinAK
18 November 2020
I was at the MSP Airport property, and I was pleasantly surprised at how quiet and clean the room was. The staff was courteous and knowledgeable.
Overall great stay at a reasonable price.
Needed get away
ByTravel starved
17 November 2020
We chose this hotel because of it's location. We knew because of covid that we would be staying in our room most of the time on our weekend get away. We stayed here to watch jets take off and land dreaming of our next vacation after the pandemic. This hotel did not dissappoint. We loved everything about it. Thanks for a great stay.
Relaxing travel stay
ByDarrel
12 November 2020
This hotel offers rooms that are quiet and comfortable. Since it is located at the MSP Airport, it is a no-brainer for a short or unexpected stay. Not only are the rooms very relaxing, but the bar food is quite good. I try to stay here whenever I have a connection problem with the airlines. It's the best!
Skyway to Airport closed for departure
BySilly Sam
11 November 2020
Good hotel, bit costly. Checkpoint is closed - shuttle ride to hotel. Skyway open on return.
Very nice and convenient
ByWoody
09 November 2020
As a loyal member, Intercontinental came through for my family once again. Thank you.
Exceeded my expectations
ByExperienced traveler
06 November 2020
The location is fabulous. The staff was friendly and attentive. The room was quiet and clean. It had all the amenities that I desired. I couldn’t have asked for a better stay.
Solid stay for early flight out
ByTeddy
04 November 2020
Clean. Professional staff. Excellent dinner. Early shuttle available
Super clean nice luxurious experience
ByMaz003
03 November 2020
Loved the room! Everything about my stay was great. Super comfortable bed and pillows. Bathroom was great including nice towels and washcloths. Slept great and also the Nespresso machine in the room was a nice touch!
Comfortable
ByBjw1
03 November 2020
We flew into MSP and we walked across walkway and conveniently checked in to a wonderful night's stay. Clean, comfortable and safe rooms.
Quick but great stay
ByRon S
29 October 2020
Hotel is taking great precautions on Covid and the place is awesome! Very nice!
Top of the line
ByBoilermaker
28 October 2020
This hotel is on the high end, but it is clean, quiet(even with planes in and out) friendly staff. Beds are comfortable and shuttle was on time! Restaurant in the main lobby has some of the most friendliest staff we've had the pleasure of meeting. Excellent service, food was good and the Moscow mule was one of the best I've had. I highly recommend staying here.
Average Service
ByTrout_Dog
28 October 2020
I thought the customer service person that checked us in was inattentive and somewhat disinterested. I found out later that the ice machine due to Covid I assume was located on the first floor after I wandered eighth and ninth floor trying to find it. Nothing about this was mentioned when I checked in. As a matter fact nothing about food service or other typical hotel needs was addressed at address of check in.
The thing we experience was a delay in the shuttle picking us up at the airport. We specifically pick the Intercontinental because it’s located at the airport. We expected that due to its proximity we would easily be picked up in a matter of minutes. We waited at least 20 minutes or more. I called the hotel a couple times and was told that the shuttle would be there within five or 10 minutes. That didn’t happen.