Rated 4.0 out of 5 by 170
Rated 1.0 out of 5.0 by phyl28032 Didn't know I was talking to reservationist
I called the hotel desk at Holiday Inn @ Surfside and this lady answered and I proceeded to make my reservation. After checking into the Holiday Inn I found out I had been switched to an entirely different room with a view of the air conditioners, I was told that I had been switched to a reservationist that night because the desk clerks were busy.
I should have been told right then who I was talking too and she should have given me her name so I would have had it for my records. I would then know who to complain too about my room being mixed up. This problem can be taken care of very easily.
Always ask for a person's name and employee number whenever making reservations or filing a complaint. You will know exactly who to go back too.
July 25, 2014
Rated 5.0 out of 5.0 by vacation to remwmber excellent staff best service ever
this was true experience of excellent vacation , due to the worderfull and caring staff in this location, it made me fill home. staff was friendly yet professional, they deliver great service at all times/
July 22, 2014
Rated 1.0 out of 5.0 by ken142 Very disappointing
My family and I traveled 7 hours to stay at this hotel. Upon our arrival we were greating with a very friendly staff, but what was to come next was extremely disappointing. We had four issues the first day of our stay. 1. The safe would not work. 2. The handle to the balcony sliding glass door was about to break completely off when attempting to open the door. 3. The hair dryer would not work. and finally to top off the night the fourth issue was the toilet stopped working properly. Three out of four problems was fixed by the day maintenance man in a timely manner. The toilet issue was not fixed that night because the maintenance man did not have the part. So my family had to go without a toilet in the room and had to use the restroom in the lobby the first night and next morning. I was unable to move to another room do to the hotel being over booked. So with all my diappointments I decided to pack everything back up the next day and travel 7 more hours back home. This was something I would not have expected from such a big name hotel chain. Like the title says very disappointing.
July 21, 2014
Rated 4.0 out of 5.0 by Macindy27 Surfside Holiday Inn
Nice hotel. Great location. When booking, please specify that you want to be on the ocean side of the hotel, if not, you will be looking at the community all day. I would stay again, but would definitely want to be on the beach side to hear the waves at night.
July 16, 2014
Rated 5.0 out of 5.0 Always a great experience at this property
You won't go wrong in choosing this property for your stay. They are very nice and accommodating always.
I have stayed at this property many times and have always had a great experience.
July 14, 2014
Rated 5.0 out of 5.0 by chassey630 Great Place To Stay
I stayed at this hotel the week of July 4th with my dog.
Reserved ocean front double bed room on the 5th floor.
This hotel is very accommodating. I had everything I needed ...comfortable beds/pillows...excellent housekeeping staff...restaurant/tiki bar/ice cream parlor on site...swimming pool...ocean is just steps away and
has rental chairs all set up if you like. Front Desk and office staff are very polite and efficient. Food in restaurant is excellent and very reasonably priced. Restaurant staff very pleasant. The hotel is non smoking but I noticed they have gone out of their way to accommodate smokers on the outside. A very nice smoking area in front of the hotel, and plenty of ash trays by the pool. This is a family/pet friendly hotel
and there were plenty of grassy areas to walk the dog and no loud music or loud cars to deal with
in the evenings. I will certainly reserve this hotel for my
next trip to the beach.
July 10, 2014
Rated 5.0 out of 5.0 by Meredith7 Combination Trip
This is an older property but pretty well kept considering the number of guests for the 4th of July weekend and that they accept pets. Saw Housekeeping constantly picking up and removing trash on the grounds. Unexpectedly received an oceanfront room so had a birds' eye view of the fireworks. Team members were friendly and courteous with the exception of one server in the restaurant. Would stay again.
July 8, 2014
Rated 5.0 out of 5.0 by Freeto Relaxing Beach Front Room
It was wonderful to have such excellent service from your employees while enjoying the relaxation of hearing, smelling and seeing the ocean!!!
July 8, 2014