We have just completed two recent stays at this hotel and have no hesitation in recommending it unreservedly. My partner and I stayed for a week’s holiday in mid November and then I had to return a
few days later to attend the funeral of a close relative.
The hotel is well located, a mile and a half or so from the centre of Limassol and its new marina, with shops, restaurants and nightlife nearby for those who want it. Ok it is on a busy main road, but step in through the front doors and it is an oasis of calm. Step out the other side onto the terrace and you are no more than 50 yards or so from the Mediterranean waves lapping the shore. It is like two different worlds.
The rooms and public areas are beautifully appointed and there is evidence of continual investment everywhere. We could not find a single fault with anything and we made full use of all the facilities, including the indoor pool, steam room, sauna, two bars, both restaurants and room service! Dinner on our private balcony on the evening of our arrival was memorable and the room service was efficient, prompt and the food was hot. Yes of course it should be but in many places it isn’t. There is clear evidence of an attention to detail throughout every aspect of the hotel’s operation which was most impressive.
However, it was the professionalism, enthusiasm, warmth and friendliness of all the staff that made both stays so special. From the very first email to the reservations team through to the final check-out, we felt truly welcomed and valued. Nothing was ever too much trouble and everyone had time to talk to us and treat us as individuals rather than “just another guest” which is sadly the norm in many places.
The phrase “true hospitality” appears to be a mission statement within the hotel and the staff truly define the meaning of that phrase. My second stay was for a sad occasion but it was made so much more bearable by the interactions I had with every member of staff at the hotel and I will never forget it.
We have stayed in many Crowne Plaza hotels and are IHG Spire Elite members. This one was by far and away the best we have stayed in and we will be back, probably many times. [Less]