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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
77%
Recommend This Property

Overall Experience

3.9

based on 1041 reviews
77%
Recommend This Property

Ratings Breakdown

1041reviews

  • 5 Stars
    454
  • 4 Stars
    281
  • 3 Stars
    143
  • 2 Stars
    96
  • 1 Stars
    67

Disappointed

By

May 29, 2017

My husband and myself were very excited for our stay at the Crowne Plaza in Asheville. The website, photos and reviews made us choose this hotel for our first wedding anniversary trip.

Pros: I will start with the pros. The hotel was located very close to downtown and had a shuttle (cost $5 per person roundtrip) available that ran until 1 am. The lobby, bar and restaurant area were newly renovated and very aesthetically pleasing. The pool area was nice and conveniently located. Breakfast was delicious.

Cons: We had called a few days prior to our arrival to ensure everything was in place. We requested a room with a king bed. The individual on the phone assured us that we were all set. Upon arrival, we go to check in. I asked the front desk employee if they offered a military discount. She was unsure so she took my name and number so a manager could contact me with the answer at a later time. That was great, I appreciated her taking the initiative to get us the answer. I then wanted to make sure that our first night was "free" as we were using my built up reward points and then the second two nights would be charged to the card. The front desk employee looked beyond confused. She could not give me this answer. She insisted that I ask the manager when he calls me later. I feel as though a front desk employee should be able to answer this question. Anyway, we then get handed our room keys and head to our room. We walk in and its a room with two queen beds. Irritated that we were assured we would have a room with one king bed, we head back toward the front desk. At this point, several guests are getting hot headed with the front desk and seem irritated. The line for the desk was long and the mood appeared unpleasant. We decide that two queen beds is fine and life goes on. We then head back to the room to unpack. The room was not very clean (debris was present in the tub, ants crawling by the sliding glass door) but again..life goes on. My husband and I head out for our first night on the town. We get back and our room keys do not work. We go to front desk to have them remade and we are informed that we should not place them by any electronics next time. The next night, we go out again, and ensure our cards were not next to the electronics. We get back, and the card does not work. We head to the front desk and this time were informed we should not place it in our wallet as credit cards deactivate it. I recommended that they get new cards as I have never had this problem anywhere else. Also, the manager never called us, so we never got the answers to our questions.

On Sunday night, my husband and myself wanted to head into town for dinner. We head up to the front desk to purchase our shuttle tickets. The line was long and only one employee was working. My husband waited for 20 minutes and the line did not move. The individual in front of him said she had been there for 15 minutes before he even arrived and the line hadn't moved. We decided to call an uber as it looked like we would be waiting another 30 minutes just to get a shuttle ticket.

To continue the list, several outlets in the room did not work. On Sunday morning, an employee started doing yard work (with a lawn mower or weed waker) right outside our room at 0700 in the morning. Then on Monday morning, around 8 to 9 am, some extremely loud drilling/construction work began.

We really enjoyed our time in Asheville, but we will not be staying at this hotel on our next trip there.

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Awesome reservation

By

May 29, 2017

club

Definitely recommend this location for future travel with business or for fun

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Great view, very comfortable

By

May 29, 2017

platinumelite

Great view. Very comfortable. Very close and convenient to downtown and local grocery stores and shopping.

Very lodge like feel with extremely friendly staff. Rooms were clean and up to date.

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Gone to the dogs

By

May 26, 2017

Don't stay there when is a dog show. Too loud with dogs barking, watch for boop The rooms were clean and nice. I liked the big screen TV. I do wish the bath room lights were a little brighter. I like the room had sliding doors over looking the pool. They had a new staff member at front desk who was a bit slow.

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Nice stay

By

May 26, 2017

platinumelite

Room was comfortable staff was nice and the breakfast was good as well.

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Awful

By

May 23, 2017

They dont want you to know what I have to say so they delete my review. I booked a room at this hotel and they put me in their sister property out back. When I complained they moved me to a room next to the sleep study doctor in the basement with dogs barking all night. Be warned.

Beautiful conference facility though.

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May 6 2017

By

May 23, 2017

See the previous complaints about this hotel, it is an ADA nightmare for a person with mobility issues. With the elevator locations and the two step up 8n the hallway.

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Room

By

May 23, 2017

club

The room was a bit small for 2 friends rooming together for the cost of the stay. Our normal sized hangers were too wide for the closet, only 2 drawers, so one of us 'worked' out of our suitcase. The refrigerator was small and we had no microwave (which we got at a place for the cost of the room on our way home),
The bathroom was small and had no fan.

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The beds were clean and well taken care of

By

May 22, 2017

club

The restaurant need more staff and maybe a better cook staff. That being said I look forward to our next trip to the area.

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Beautiful Property and Very Comfortable

By

May 22, 2017

Although the front desk staff was very nice it was a little frustrating to have to wait behind 10 people checking in just to purchase shuttle bus tickets (the bus leaves every half hour). Pretty much my only complaint as the hotel was very clean and comfortable.

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Asheville Crowne Plaza

By

May 17, 2017

club

Overall, this hotel did not live up to the standards of previous Crowne Plazas we've enjoyed.

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Ashville 2017

By

May 17, 2017

club

I cannot say enough about the remarkable staff at the hotel. Such caring and consideration. Dining room staff were so accommodating. The ladies at the host stand, the wait staff, all there to make your stay pleasurable.
The hotel itself is beautiful. The design company that put the lobby, and the whole front of the hotel has an artists eye for beauty.

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