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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
77%
Recommend This Property

Overall Experience

3.9

based on 1156 reviews
77%
Recommend This Property

Ratings Breakdown

1156reviews

  • 5 Stars
    519
  • 4 Stars
    305
  • 3 Stars
    156
  • 2 Stars
    105
  • 1 Stars
    71

Vacation stay

By

October 16, 2017

platinumelite

Highly recommend the Crowne Plaza Asheville. Very pleasant staff, helpful and efficient. The restaurant was good, reasonably priced and the buffet breakfast had extensive choices. Rooms were quiet and we enjoyed having a balcony overlooking the golf course. The only complaint I had is the carpeting in the room should be replaced. It had many spots and a hole in one area. It is an older resort that has been upgraded and well maintained. Therefore replacing carpeting would put the finishing touches on the room.

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Old and Noisy

By

October 16, 2017

It was a free night from my credit card and I suppose that influenced the room I got. But two doors down from the elevator and with a paper thin adjoining room door made for a less than relaxing stay. The only reason we chose this hotel was because everything else was unavailable for the free night. Would never stay here otherwise.

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Crown Plaza

By

October 14, 2017

club

Very poor Value. Staff somewhat friendly and provides decent service but that's about it.

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Get Away Stay

By

October 14, 2017

platinumelite

The Crown Plaza in Asheville is probably less desirable than other options in the area. This hotel could use a interior cleanup and maintenance of the rooms. Lobby and public areas are in good shape.

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Great room

By

October 13, 2017

Easy to check in and the staff was very efficient. Will be back soon.

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Employee in check in

By

October 12, 2017

When I went to check in and asked about booking another night, the gentlemen who checked me in told me I had to get online to book another night. He would not even tell me what the prices of rooms were for the extra night.

In the evening after dinner I again went to the front desk and the
manager was able to handle my request with out any issues.

We were actually going to move to a different property because of the gentleman who booked us in refusal to help. I greatly appreciate the manager for helping us and for giving us ideas of places to go to enjoy or vacation.

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Very nice

By

October 09, 2017

This was a very nice location clean rooms and nice atmosphere

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Not worth the money

By

October 09, 2017

Out of reserved room type. Given older basic twin queen instead of upgrade. Spire with over 500k points. Basic buffet breakfast but waited for coffee and never received juice. Resort property that doesn’t do well with business travelers. Enough tourists so they don’t need to care and it shows.

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Business in the Mountains

By

October 09, 2017

club

The atmosphere at Crowne Plaza in Asheville is one that's conducive to both relaxation and business.

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Nice property

By

October 07, 2017

club

Although rather tough to find with poor signage, the property, staff and rooms during my short one night stay were comfortable. Certainly a place I would stay again and if I had more time, would take advantage of some services they offer (golf, spa, fitness, etc)

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Enough Said

By

October 05, 2017

club

This survey is presumptious, takes up far too much time to answer, to think that you can ask this much of customers time is insulting. It makes me want to NEVER stay at your hotel again!!

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Great hotel

By

October 04, 2017

Lovely place! Would love to stay here again! The breakfast was great!

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