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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
77%
Recommend This Property

Overall Experience

3.9

based on 1033 reviews
77%
Recommend This Property

Ratings Breakdown

1033reviews

  • 5 Stars
    451
  • 4 Stars
    279
  • 3 Stars
    143
  • 2 Stars
    95
  • 1 Stars
    65

The beds were clean and well taken care of

By

May 22, 2017

club

The restaurant need more staff and maybe a better cook staff. That being said I look forward to our next trip to the area.

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Beautiful Property and Very Comfortable

By

May 22, 2017

Although the front desk staff was very nice it was a little frustrating to have to wait behind 10 people checking in just to purchase shuttle bus tickets (the bus leaves every half hour). Pretty much my only complaint as the hotel was very clean and comfortable.

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Asheville Crowne Plaza

By

May 17, 2017

club

Overall, this hotel did not live up to the standards of previous Crowne Plazas we've enjoyed.

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Ashville 2017

By

May 17, 2017

club

I cannot say enough about the remarkable staff at the hotel. Such caring and consideration. Dining room staff were so accommodating. The ladies at the host stand, the wait staff, all there to make your stay pleasurable.
The hotel itself is beautiful. The design company that put the lobby, and the whole front of the hotel has an artists eye for beauty.

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Relaxing stay

By

May 16, 2017

Great stay and beautiful location. Will be returning!

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Great stay

By

May 16, 2017

platinumelite

Excellent stay would stay there again. Next would like to go for a family visit instead of business. We like the area and like visiting North Carolina and will be back again. Hopefully on the visit we can visit more of the pool and the spa and the zip line. In general I will back to visit the Crowne Plaza.

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Well equipped resort hotel

By

May 16, 2017

club

Well equipped resort hotel with fantastic conference facilities

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Asheville

By

May 15, 2017

Amazing lobby with awesome fireplace and the halls are very well decorated. The layout of the resort was a little confusing but they do give you a map at the front desk. Overall a great experience.

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Much nicer than expected

By

May 13, 2017

club

The hotel and grounds are just beautiful. The atmosphere is similar to a wilderness lodge with an elegant flare. The staff were very helpful during a busy weekend. Next time I would like to stay longer and use more of the amenities available.

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A good night's sleep in a small room.

By

May 11, 2017

club

Great hotel, great breakfast, good staff, small room.

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Surly Shorthanded Staff

By

May 01, 2017

Waited extremely long to check-in. Only one person at the desk. Bartender was surly. Waitress at breakfast asked us not to pay in cash because it would take too long. Paid $5 per person for "complimentary" shuttle. Waited forever. Staff said that they could not find the keys, then stranded in downtown Asheville.

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Mountain Conference

By

May 01, 2017

club

Good responsiveness from staff to challenges during conference. Comfortable, relaxing experience, would definitely bring my family back for fun vacation.

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