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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.6

based on 991 reviews
91%
Recommend This Property

Ratings Breakdown

991reviews

  • 5 Stars
    700
  • 4 Stars
    206
  • 3 Stars
    47
  • 2 Stars
    25
  • 1 Stars
    13

Nice hotel.

By

November 09, 2019

The beds, bedding and pillows were very comfortable. Bathroom and shower was very nice. Loved the balcony. Carpet in the room needs to be replaced.

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スタッフさんの対応

By

November 04, 2019

club

長期滞在でしたが真摯的にかつ対応が優しいでした。
とても対応が良く海外でしたがとても安心して滞在する事が出来ました

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不错的入住体验

By

November 04, 2019

不错的入住体验。Nina亲切、专业的服务让人印象深刻,好评。

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スパのサウナの設備充実

By

November 03, 2019

platinumelite

現状、サウナの温度が低くサウナになっていない
扉を開けると部屋の温度が一度に低下し、部屋が冷める
サウナの温度が保てるように設備の改善を願います

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Great staff, hospitality, attentive

By

November 03, 2019

club

Staff is great. Room was made available even I checked in at the morning. That helps a lot as I need to attend the conference at the hotel starting at 9am. And upgrading for access to executive lounge was allowed.

Staff at the 15/F lounge is great, especially Lydia (not sure if I remember her name correctly) who is extremely attentive and articulate.

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Lovely hotel

By

October 29, 2019

platinumelite

I've been coming to Chengdu for a number of years staying in the city and working on the west of the city, the commute was always a real pain, but now this hotel exists it makes staying outside of the city centre a pleasure. If it was the weekend you might still prefer to stay in the centre so you can walk around with ease but during the week this is an excellent hotel which makes the commute much easier and although not as many there are still restaurants within a 5 minute walk as well as onsite.

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Gutes Hotel

By

October 27, 2019

club

Gutes Hotel mit gutem Service. Lage etwas ausserhalb.

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Friendly and helpful staff.

By

October 24, 2019

platinumelite

This hotel is a pleasant relaxing place to stay. The place is kept spotlessly clean and there is plenty of light and open space in the building. I have the impression that the staff take pride in their work and they all make an effort to be approachable and helpful. The level of English is not high among the service staff in the restaurant but with a smile and a willingness to communicate , most misunderstandings are cleared up easily..

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The concierge service offered incredible service

By

October 23, 2019

club

I can't say enough about the friendly, helpful, efficient and professional concierge staff. They provided superlative service and genuinely worked to make our stay as enjoyable as possible. They elevated our stay from nice to incredible.
They provided a list of incredible things to do and places to see and explore. They also set up the transportation to and from the incredible destination spots.
They provided an above and beyond experience.
I wish I had a few more days to spend and explore the destinations in more depth and detail. The experience was truly wonderful.

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多言語

By

October 20, 2019

platinumelite

中国語と英語しか通じず、日本語に対応するスタッフは少ないです。対応して頂くまで時間がかかります。
対応可能なスタッフが多くなれば有難いです。

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バーでの楽しい時間

By

October 19, 2019

platinumelite

IHG会員サービスを利用して友人達とバーで楽しい時間を過ごせました。音楽のショーも続けていただきたいと思います。ただもう少しインターバルを開けても良いかなと思いました。

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干净整洁

By

October 13, 2019

距离机场30分钟左右的车程,用于商务出行地点相对便利。干净整洁,服务优秀,以后可能还会使用。

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