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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.2

based on 830 reviews
87%
Recommend This Property

Ratings Breakdown

830reviews

  • 5 Stars
    435
  • 4 Stars
    229
  • 3 Stars
    92
  • 2 Stars
    45
  • 1 Stars
    29

needs in room aircon

By

2017 七月 22

club

lovely hotel but needs aircon for hot summer nights in the room, business lounge needs to be enlarged and more food available in the 'cocktail' hours

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Superb stay

By

2017 七月 19

club

The hotel met all of my needs it was clean and the staff were very friendly and helpful. The room was clean and spacious . The breakfast was excellent.

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Liverpool friendly

By

2017 七月 18

club

Hotel was great, but our Exec. suite (Rm227) was over the reception area at the front so was noisy late at night/early morning with people returning from the clubs

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Good Hotel- excellent Staff

By

2017 七月 17

Stayed at Crown Plaza John Lennon Airport- staff could not do enough and hotel is comfortable. If anything, the décor is somewhat dated and requires upgrading. The other major issue is the lack of air conditioning, especially in this hot weather.

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Good sleep, relaxed stay

By

2017 七月 17

club

The best part was the room, staff were friendly, could improve the general style a bit dated.

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Dreadful breakfast

By

2017 七月 15

club

Would rather eat breakfast at Morrisons at least it would be fresh.

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Great location and service for airport

By

2017 七月 15

club

Lovely, quirky building with its history as airport terminal great to see on to screens. Excellent service and staff

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could improve the room service.

By

2017 七月 12

club

I stayed here following a previous complaint. the hotel did upgrade my room free of charge for this visit, and provided a free bottle of wine and a fruit selection.
the hotel room service still got it wrong! no jams for the toast- no milk or sugar for the coffee. the computer in the buisness room was not working. the spa part of the bath was not working. the staff are frendly and the room prices are fair, however I would not agree with the hotels 4 star rating.

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Crowne Plaza

By

2017 七月 12

club

The building is a lovely Art Deco style . The planes in the car park are lovely and very novel
The rooms temperature could not be altered so all our party felt they were in a sauna all night .
Breakfast was a little strange , had to request coffee , then a cup and then milk ?!? Food was all a little undercooked for me and eggs not available for 15 minutes so not everything available, for the breakfast cost I would have expected better service and availability

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Eventful Stay

By

2017 七月 10

Had the weekend here as reward nights and to combine with the mersey river festival and armed forces day event in Liverpool.
Quiet a regular stayer at this hotel, really friendly people (if you like cold staff in a hotel then don't stay here - these make you feel welcome and are chatty).
Haven't not staying in many other Crowne Plaza hotels to compare the club lounge offering, but talking to other guests they all say that this is not the best and others around the country are a lot better. Will be trying out a few of these others in the next few weeks to see if they are better.
On saying that the nights we had during this stay in the club lounge were some of the best we have ever had, good company and atmosphere - had a really good laugh over a few drinks.
The soft drinks/coffee and snacks throughout the day in the club lounge are always disappointing here, there has been a slight improvement over the years but think there is a lot here that can be done better.
One slight problem that we had during this stay was that on Sunday returned mid afternoon to hotel (about 3pm) and our room had not been cleaned - so thought we would get ourselves a coffee in the club lounge and report it, we had a bit of time before getting ready for the evening. Went to club lounge and no coffee of soft drinks available. Phoned down to reception to report room and ask for coffee in club lounge - told that someone would be up immediately however after an hour no-one had arrived. Could not wait any longer as had to start to get ready for the evening. Went back to room which had now been cleaned. Only a minor niggle but it is just these little things that need to be tightened up on.
Had room service one night and the food was really good and the speed of the service was also really quick (only about 25 minutes)

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Great hotel.

By

2017 七月 08

club

We thoroughly enjoyed our stay here. It was our second visit and it was just as good as the first time. The rooms are very comfortable and quiet. Breakfast is excellent.. The staff make you feel very welcome.

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Crown plaza

By

2017 七月 08

platinumelite

Really enjoyed my stay at this hotel has a very unique style inside which is reflected in the rooms. The aircraft display ourt the back of the hotel was interesting and made you see how this used to be the old airport terminal building.

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