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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 759 reviews
86%
Recommend This Property

Ratings Breakdown

759reviews

  • 5 Stars
    394
  • 4 Stars
    211
  • 3 Stars
    83
  • 2 Stars
    43
  • 1 Stars
    28

2 Night Stay

By

April 21, 2017

From the welcome at the front desk to every member of staff we came across we're professional, friendly and outgoing. A totally relaxed stay.

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Wedding party

By

April 21, 2017

club

Hotel offered good facilities for big wedding party. Disappointed in cleanliness of room (tired), and standard of food at wedding. Staff very friendly and helpful.

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Pleasant and welcoming

By

April 15, 2017

club

From entering the hotel to leaving I was made welcome and treated with the utmost respect and warmth by all staff I encountered. Wonderful.

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Hotel in general was very comfortable

By

April 13, 2017

The hotel in general was very helpful in making my pre-wedding stay a lovely experience.

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Relaxing experience

By

April 12, 2017

club

Excellent service very helpful to us in planning our activities in Liverpool and very welcoming to the hotel and the City. The room itself was very comfortable, very clean and more than adequate for our requirements. Overall we had a vey pleasant visit to Liverpool and will recommend the hotel to our friends and family

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Great bed and room service

By

April 11, 2017

Great stay.
Only stayed for one night. Good experience with great room service.

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Booking in at Hotel

By

April 11, 2017

We have stayed at this hotel on many occasions and find it convenient and comfortable. The only problem that we encountered was booking which took 20 minutes. This was not the fault of the staff but the procedure that they had to follow which was obviously planned to give a lot of information to guests about the various activities available at the Hotel. When all you want is a key to your room it seems a little long winded.

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Stay at the Crowne Plaza

By

April 11, 2017

club

Excellent stay at a busy time for the hotel with Liverpool playing at home and also the Grand National but the staff coped very well .

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Efficient

By

April 10, 2017

No issues, hotel convenient for my purpose, room ideal, shower very good

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Great stay

By

April 09, 2017

Arrived late, should be up again on 26th, plan to arrive earlier to use the facilities.

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Comfortable good base for liverpool

By

April 08, 2017

We were going to Anfield for a football match nice hotel with good access to busses ideal base for our weekend in Liverpool

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poorly managed hotel

By

April 06, 2017

club

the hotel needs a review from the directors etc
to be told by the manager that the other guests are more important than me is shocking if he was my member of staff he would be severely disciplined made me feel like a fool not the right attitude

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