Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property
Overall Experience
4.6
93%
Recommend This Property
Comfort in the midst of uncertainty
ByRachel
April 02, 2020
We arrived just before everything shut down (March 13). Our trip was cut short but we made the best of the situation. Because of the pandemic we ended up spending way more time in our hotel room than we could have ever imagined and it was nice to have a nice, comfortable place to go and self isolate/eat-in/reschedule flights home.
Will definitely be back again in the future!
Refund pending
ByAldo
April 01, 2020
My reservation was for 6 nights. However, since the lockdown in NYC I could only stay for once. But I haven't received de refund for the other days.
Best Staff Ever
ByBusiness Traveler
March 20, 2020
We arrived right in the midst of the COVID outbreak and the staff at this location could not have been more supportive. Every time we walked past the front desk they asked if we needed anything. They kept us up to date with closings, etc... and had plenty of hand sanitizer. We will definitely stay here again when we return to NY. This is one of the reasons I choose to be an IHG member, great service. Thank you and stay safe.
Superb.
Byscottinthesky.2
March 18, 2020
This was my first visit to the HY36 and it was under stressful circumstances as I tried to get home to the UK before the borders closed. I had low expectations because of past experiences with IHG hotels in New York City - after 20 years of Rewards Club membership, this city remains the one place in which service is inconsistent and often unwelcoming. However, the staff here were wonderful. They were friendly, warmly welcoming and helped me to settle in quickly despite the uncertainty of what was going on around us.
The bar/restaurant was closed but there was still a comfortable lounge area open on the ground floor with plenty of space to relax. This was a very stylish area that looked great and was also very functional. Staff would normally offer a welcome drink voucher for the bar on arrival for my tier of membership. As the bar was closed, the member of staff instead poured me a glass of champagne. I had had a very stressful journey to reach NYC at short notice and this really made my day, the gesture was greatly appreciated.
All of the staff I came across during the stay were gracious, friendly and kind, particularly the housekeeping team.
My room was gorgeous - it looked sleek, modern and spotlessly clean. I had a great sleep and felt it was a notch above the usual Crowne Plaza city standard.
Nice stay
ByHenryooo
March 15, 2020
A nice hotel. Good location, good facility.
Noisey
ByBds948
March 14, 2020
Drug dealing in street next door, very noisey, windows dirty and had image of a cock drawn on the outside window that opened and it was there the full 4 nights, didn’t leave any toiletries on our last night!
Perfect New York location
ByArt traveler
March 13, 2020
This hotel offers a perfect Manhattan location. It is on a quiet street, but close to museums, Hudson Yards and Chelsea. The rooms are very well appointed and quiet. The bed was great. We found the staff to be very accommodating. We highly recommend this property.
Nice staff but wouldn’t stay here again
ByNeil
March 12, 2020
The staff were very friendly, but I wouldn’t stay here again. The bar area was really noisy with loud music and TV screens everywhere, and there was nowhere quiet to relax. The room was clean but noisy; beside electrical sockets were broken. Breakfast wasn’t served until after I had to leave for a 7.30am meeting. The neighbourhood around the hotel was really shabby and didn’t feel safe - dodgy characters, rough sleepers, drug activity. Colourful NYC I guess, and I’ve lived in London for years. But I was glad my wife and kids weren’t travelling with me this time.
comfortable beds plus a respite from a busy city.
ByKIKI614
March 11, 2020
A safe and comfortable stay is important in a busy city. While the streets are busy, the rooms are a comfort and very nearly sound-proof! A great value for the comfort of a chain hotel.
Comfortable bed, great service, great location
By
March 11, 2020
Check in was easy and quick. The staff were pleasant and helpful. The bed was very comfortable. The location was perfect for us. Close to good restaurants and coffee, Penn Station and Madison Square. The rooms were clean and in good physical condition. Will definitely return.
Excellent
ByManny
March 10, 2020
From start to finish, my experience was amazing. I did not know what to expect, as I have stayed in NYC multiple times at several locations and each has had a different feeling. This by far was the best stay in the many years I have been traveling there for work.
Love this hotel...
ByMell
March 10, 2020
HY36 is an excellent choice for business or a fun getaway. It's in an ideal location, walking distance from Times Square and a block from the subway. Excellent rooms, great fitness center and awesome bar/restaurant. The staff is outstanding...