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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.6

based on 1199 reviews
92%
Recommend This Property

Ratings Breakdown

1199reviews

  • 5 Stars
    879
  • 4 Stars
    192
  • 3 Stars
    63
  • 2 Stars
    40
  • 1 Stars
    25

Birthday getaway

By

November 13, 2019

nice friendly check in and very efficient staff on the front desk, Suite on the 3rd floor given in the quiet zone extremely comfy bed with a nice separate lounge to relax in. Club lounge on the 6th floor very good with excellent staff looking after it, the evening drinks and food service in the club lounge has a good variety of snacks and drinks available with very helpful staff to serve you. Have stayed many times at this hotel and recommend it.

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Great breakfast., comfortable room and bed

By

November 10, 2019

Great breakfast. Nice clean rooms and good showers

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Second stay

By

November 08, 2019

This is my second stay at the Crowne plaza in Newcastle. The beds are very comfortable, rooms have great fittings for phones, laptops and enough room for large suitcases. Bathroom is great.

Only down side of this particular stay was that I was on the 1st floor and could unfortunately hear music from the events on in the evening which was a little annoying as it went on very late. I have previously stayed on higher floors and haven't had this problem so if noise is an issue I would suggest requesting a higher level room.

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Birthday Treat

By

November 07, 2019

We received a very warm welcome on arrival. We were allocated a Junior suite which was huge with a very comfortable bed and tea, coffee and snacks available. The room was very clean and the only issue would be that the room overlooked the metro line so at 5:30 the trains could be heard. This however would not stop me from staying here again. Very nice breakfast and although the bar prices are excessive the bar area itself is very relaxing. All staff we met were friendly and helpful.

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Awful

By

November 06, 2019

I have stayed at this hotel many times and always had a great stay, i have spoke to the front desk about my stay to get a responce of you have got our email.

I have sent a complaint over 2 weeks ago and still no reply!!!

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Excellent stay

By

November 05, 2019

platinumelite

Had a three night stay and the hotel and all the staff I encountered were excellent. Smart Club room and great breakfast alongside a good value set menu in the evening.

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Little Mix concert family.

By

November 05, 2019

club

Excellent in everyway, and the room was as nice as we have stayed at.

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Newcastle visit

By

November 02, 2019

platinumelite

Nice room very comfortable and clean the bedding was heavy and caused me to become too hot

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40th Birthday

By

October 31, 2019

club

Hotel was really Clean, really comfortable bed and room was spacious, hotel staff relly friendly and helpful

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Saturday 26th October

By

October 30, 2019

Check in delayed by 2.5 hours which completely ruined our plans for the afternoon. "Saturdays are always busy" is not an excuse and guaranteed check in times should represent what is achievable to avoid disappointment and frustration

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Great hotel and excellent service

By

October 29, 2019

club

Stayed in a king executive room with my daughter and sister to attend a concert. Room was excellent, bed was so comfy and the room facilities excellent. Slight issue with the TV and obtaining channels however did not dampen our stay. The lounge had great variety compared to other hotels catering for all tastes.

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Good sleep and great service

By

October 27, 2019

club

Made a business trip enjoyable with comfortable bed, good dining experience and great service from all staff

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