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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
74%
Recommend This Property

Overall Experience

3.8

based on 58 reviews
74%
Recommend This Property

Ratings Breakdown

58reviews

  • 5 Stars
    26
  • 4 Stars
    13
  • 3 Stars
    5
  • 2 Stars
    7
  • 1 Stars
    7

Nice place terrible sleep

By

December 10, 2019

The young lady that checked me in was also checked me out and she was extremely courteous and pleasant. The breakfast staff was also very nice and hospitable. If you are staying with children or for work I would not recommend this hotel as they have staff vacuuming in the evening and staff talking and very loud. The person that emptied the dumpster made sure we were all up around 4:00 in the morning.

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Beautiful hotel within close proximity to Disney

By

December 10, 2019

platinumelite

The pool with water slide and waterfall was beautiful. Beds were comfortable. I liked that the hotel provided a shuttle to Disney but the shuttle took an hour to reach the parks, so the kids used an Uber instead of using the shuttle to get there faster. At night they tried to order room service but were told that wasn’t available, so I’m not sure why that was. What I liked most about this hotel was the proximity to Disney, the price, the convenience with the shuttle, and how safe it felt. The pool area was a nice bonus. It would have been nice to have breakfast included.

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Fantastic hotel and staff

By

December 09, 2019

Loved our stay while waiting for our home to be finished! Eli and staff were the best we have experienced as far as professionalism, courteousness and friendliness! Would highly recommend!

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Clean and renovated, but noisy

By

December 09, 2019

As said in the title, noisy because the doors have large gaps

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comfortable and great location for a Disney vacation location

By

December 09, 2019

club

comfortable and great service and excellent location for a Disney visit on your holiday

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Clean room, improve on shuttle services.

By

December 09, 2019

The room was very clean and the staff was nice. I was expecting a more frequent shuttle bus services to be provided to all theme park. However, the time of the shuttle bus did not match the time of park openings and not to all parks. This increased my expense a lot as I have to uber to all the theme parks.

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Great location but needs work

By

December 08, 2019

Hotel is beautiful but staff needs better training in customer service. If you are hungry and in a rush don’t use the restaurant. They took forever and with 3 small kids it was awful. Food is ok- not worth the wait or price.

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Restful sleep

By

December 08, 2019

Facility clean, staff friendly especially the front desk Michelle. Stayed for thanksgiving holiday and will definitely comeback if I’m in lake Buena vista area.

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housekeeping must run their i.t. dept

By

December 08, 2019

platinumelite

1) their android app hasn't worked in weeks. just spits out an error message. 2) their website promises "rest assured" about the total charge but a larger amount was billed to my credit card. 3) they like to hide surcharges and extra fees to show artifically low rates near disney world. 4) even if you are given a late 2:00pm checkout, your room keys will stop working at noon. 5) their business center computers have too many restrictions and became a pain when i simply needed to search a flash drive for one particular file. bring your own pc if you must work.

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Awesome stay 2019

By

December 07, 2019

club

The staff was amazingly helpful. When we asked for a microwave we got one less than 24 hours later.

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Loud hotel

By

December 03, 2019

platinumelite

Facilities were clean. Beds were a bit hard , and the hotel was loud. There was no seal around the door and you could see into the hallway and hear everything. Food is expensive but room prices were pretty affordable.

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Friendly and affordable, close to Disney Springs

By

December 03, 2019

club

The hotel is recently remodeled, very clean, friendly staff and affordable, very close to Disney Springs. Dinner at restaurant with drinks was excellent

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