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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 337 reviews
91%
Recommend This Property

Ratings Breakdown

337reviews

  • 5 Stars
    209
  • 4 Stars
    93
  • 3 Stars
    19
  • 2 Stars
    9
  • 1 Stars
    7

Phone Etiquette

By

October 18, 2017

club

We arranged a taxi over the phone thru the reception as there was no available shuttle going from/to the hotel going to the Padova Train Station. Too bad as we stayed during weekend and no complimentary shuttle. Marco the name of the staff arranged us a taxi but during the conversation the line cuts and kept me on hold. I thought Marco will call me back as i waited for a few minutes but unfortunately no response call received. I called again and confirm the taxi and Marco acknowledged. ( Staff should call back the guest - this is a courtesy). Upon preparing for check out, we arranged again a taxi and called the reception. We received call and informing us that the taxi was outside the hotel waiting for us. As my friend still on the phone and thought of talking to the other person on the other line she was surprised that the guy drop the call. People who work in hospitality industry knows the proper and standard phone etiquette. And this was the same guy i encountered on the first day when i called.

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Phone Etiquette

By

October 18, 2017

The hotel is quite good to stay but an hour away from Venice. Though the hotel has a service going to the train station during the weekdays. Too bad we stayed weekend (Sunday) and no service available :( So i called the reception if they can arranged for us a taxi going to the Padova Station which it happened but there was a problem during the call which the line drops off and kept me on hold. So i expect a call back from the staff but it did't happen so i made myself to dial again and told him that "i thought you are going to call me back again" and to confirm with him about the taxi which i asked him to arrange. (i believed his name is Marco). The selection of food during breakfast was excellent and the staff were very accommodating. Upon preparing for check out i called the reception to arrange again a taxi which the lady confirm and forgot to ask the name. We received a call from the reception telling us that the taxi is waiting outside and suddenly the staff whose on the phone drop the call first instead of your guest which is i think rude and inappropriate manner during a call. We stayed n Crowne Plaza Abu Dhabi and the service they provided for us was truly amazing. I dont know if all IHG properties have the same standards in terms of customer service satisfaction. Just a thought!

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camera ampia moquette vecchia

By

October 10, 2017

club

ho seguito un aggiornamento professionale che si teneva in questo hotel. Essendo fuori sede ho trovato comodo fermarmi x la notte nello stesso hotel.
La cena mi ha un po deluso anche se il personale è stato gentilissimo. La camera comoda e spaziosa ha avuto il neo di emanare un odore sgradevole ,proveniente probabilmente dalla moquette. Volendo aprire la finestra x arearla, ho potuto farlo solo a wasisdas xchè x il resto la finestra era bloccata.
Un altro neo è stato il rubinetto non funzionante della doccia.

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GARANZIA!

By

October 08, 2017

club

Vengo in questa struttura per potermi rilassare col mio compagno; è sempre una garanzia❤️
CONSIGLIATISSIMO!!!

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Per lavoro e non solo

By

October 06, 2017

club

Ottima struttura. Comoda appena fuori dalla Autostrada ma anche comoda x il centro di Padova. Stanza pulita ed accogliente. Colazione e ristorante soddosfacenti e personale simpatico e professionale.

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un nuovo ennesimo albergo

By

October 06, 2017

club

soggiorno in circa 30 alberghi 4 stelle ogni anno, questo si colloca fra i migliori

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Relax

By

October 02, 2017

Personale disponibile e professionale , confort nelle camere

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Not my favorite hotel experience

By

September 30, 2017

club

The Crowne Plaza Padua is a 20 minute cab ride from the train station. The hotel offers shuttle service but the frequency was too limited for me. Also, because I was seated in the last row of seats, the ride was nauseating. Our room had filthy carpeting. I would not recommend this hotel. It's for tour bus loads of travelers.

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Hotel confortevole in posizione strategica rispetto a autostrada

By

September 30, 2017

club

Letto ampio e confortevole; bagno grandissimo; buona insonorizzazione; garage gratuito

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Ottimo hotel nelle vicinanze di Padova

By

September 29, 2017

club

Ottimo hotel, pulito e con belle camere.
Bella la sala ristorante; molto buona e varia la prima colazione.
Molto consigliato.

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Personale eccellente

By

September 29, 2017

platinumelite

Ottimo il servizio del personale al front desk e al servizio bar ristorante

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Pulizia

By

September 10, 2017

club

Ciò che mi ha colpito mggiormente è la pulizia della camera e la precisione nei dettagli. Un miglioramento potrebbe essere l'eliminazione della moquette.

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