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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
80%
Recommend This Property

Overall Experience

4

based on 1482 reviews
80%
Recommend This Property

Ratings Breakdown

1482reviews

  • 5 Stars
    681
  • 4 Stars
    426
  • 3 Stars
    176
  • 2 Stars
    115
  • 1 Stars
    84

Far below the usual Crowne Plaza standard

By

February 21, 2019

Very dated hotel which is currently under renovation. I booked this hotel especially because of the Club Lounge. At check-in I was told the Club Lounge is not available because of the renovation, even though the website only stated "Hotel will be undergoing refurbishment until May 31st 2019 in the lobby, reception, and bar." Felt cheated since Club Lounge Access was sold to me even though the hotel knew the Club Lounge was closed. As a replacement a limited complimentary evening drink service was offered at the bar (which also served as the temporary restaurant and was mostly crowded) and I was allowed to take the breakfast in a temporary breakfast room, yet this was not the same as the Club Lounge. I had planned to meet with business partners at the hotel, but on the morning of the 2nd day of my stay the hotel´s WiFi did not work. With no Club Lounge and no WiFi available I was forced to move my meetings to a nearby cafe.The hotel is definitely not up to standard and should have been fully closed during renovation, but instead they keep on selling services they can´t offer. If I had known that the Club Lounge was not available I would never have booked the hotel. In the end I paid too much for a dated room and limited services. Staff was kind enough to promise that things would get better next time, yet I doubt that there will be a next time. A price reduction would have been appropriate, but was not offered.

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