While the individual category rankings reflect an honest overall view of our stay, WE WHOLEHEARTEDLY GIVE THIS PROPERTY and STAFF our HIGHEST RECOMMENDATION, and WILL certainly RETURN AGAIN !
true mark of a great hotel property is how it responds in all circumstances, not just when things run smoothly. Upon check in, we unfortunately were assigned a room that was not cleaned and prepped. IMMEDIATELY, the management staff changed our room and ensured with instant follow up, that everything was in perfect order. After relocating all our personal effects, remainder of our stay was absolutely fantastic. The staff was always attentive, food service at morning breakfast was wonderful! Best coffee we’ve ever had on a hotel property ! Rooms were climate controlled very well and QUIET; ordinarily a tall order on a property that is pet and family friendly.
When returning to Charlottesville, we’ll be staying here. [Less]