We loved this hotel, our room, the front desk, the housekeeping service. EVERYTHING! We appreciated the fact that we could use the air conditioning, because it has been a warm autumn in Italy. The
room, beds, pillows, bathroom were so comfy, we slept like babies! Monica at the front desk was very sweet, friendly, and helpful. Our housekeeper was great, she even figured out we like to use face cloths, and left some for us after our 2nd night.
Our only complaint is that the downtown pick-up location for the shuttle was terrible. Had difficulty finding it, and it was not close to anything! Why not just have the pick-up be the same as the drop-off, near the Vatican square? It made no sense. At the end of a long day, when you have been walking your feet off, to then have to walk to some out of the way place, in the dark, that was crazy. So we would end up paying $15 to come back in the cab. Have people show their current hotel key/folio if you are concerned about non-guests using the shuttle.
Hotel restaurant was good, but too expensive. Last night in hotel, one of us was sick, so we ordered a simple room service, sandwich and fries, and they charged us $5.00 apiece for soft drinks. That is ridiculous.
Otherwise, no complaints, we would stay here again, and will recommend to our friends! [Less]