A 15 night stay during Christmas and New Years eve with a hotel filled to capacity and one place where it cannot go wrong - The ICH
Traveled with my family including 2 year old twins to the
wonderful ICH resort Balaclava Fort. Everything was organised from the time we got in
We arrived after a 12 hour long flight from Zurich at 7.30 AM and were greeted by Yuvraj, the Asst duty manager, who immediately escorted us and offered us a complimentary breakfast. After breakfast we had a short wait of half an hour we were given our rooms. Well not the hotels fault since we were clearly informed that rooms were subject to availability for an early check in. Its a tourist season and rooms are always full. The front desk manager LAura was amazing in keeping the kids in good spirits
Once in the room we found the cooling not to our liking and it was immediately set right and so was the internet where a router was provided all through our stay!!! Now that is service!!
Apart from this we had not a single issue with our stay!!!!
The hotel is situated right on the beach and the views are simply spectacular. The rooms well appointed, airy and bright and all rooms face the ocean which makes it a sheer delight waking in the morning to the sound of the waves!! Sheer bliss
The hotel has a full activity chart planned and you can either follow that or do our own thing.
KIDS have their own kids club !!! what a pleasure for us parents!!! The staff are extremely courteous and very efficient and sensitive to kids needs, There are loads of activities and games planned and this gives parents the much needed space to relax!!! They even take the kids for meals. They are open from morning till evening, On Christmas eve the kids were taken and had a small training and performed carols magnificently along with other kids before all the guests!! it was simply unique and wonderful
There is a tennis court in the complex and the gold course next door.
The best part if the yacht club where most of the activities including jet skis, glass floor boat ride around the reef, snorkeling are all complementary!!!
The food spread was simply amazing and sea food was as fresh as you could get!! The service can get a bit slow but who is in a hurry after all you are on vacation and need to relax!!!
There is also a heated pool apart from the main pool which is also very good if you have kids. The beach is very safe and extremely child friendly.
The concierge Kevin is a treasure trove of information. Don't be fooled by his age!! We could go for Christmas English mass thanks to him. Further he also shared some little island secrets that were very unique.
The spa is wonderful and you really want to relax please speak to the therapist who will recommend what is the best treatment for you.
The guest relations manager Isabel and the GM Janssen and his team were always available and always made sure that guests were well looked after.
What impressed me the most was the little recognition IHG member's received with a small cruise down with the boat and having a private song and dance show just for us along with wine and canapes!!
Overall this has been a memorable trip and truly magnificent to be staying in a wonderful property and so cared for by extremely friendly and supportive staff. The memories from this trip will linger a long time.
Proud to be a IHG member and part of the IHG family!!! [Less]