Lovely, expect management.
The location was gorgeous and overall staff of the hotel were quite lovely. Check-in (reception), housekeeping, restaurants, bar, and beach staff were professional and friendly. However, I asked
the manager (Jonathan) for information regarding benefits as an "Ambassador" member. He told me that he would investigate and asked me to call back in 20 minutes. I called back in 20 minutes and the man was on break. -This is not professional. When I called back (admittedly, I was upset), Jonathan yelled at me and actually hung up on me. I called to report to IHG and was assured that his supervisor would reach out to me before my stay was over. This never happened. Jonathan's supervisor (Sonia) did not follow-up with me whatsoever. I gave the hotel manager and supervisor a full week to follow-up, before calling IHG again to follow-up. IHG headquarters were able to help, however... it is my strong belief that the workers from the actual hotel should have done the follow-up. [Less]