Didnt really know who formed the Concierge Team
Had to leave suddenly due to the cyclone and no one really thought I might need assistance with collecting my luggage to help me place it into the
vehicle heading to the airport. Mix up at the desk ie. my colleague asked if I had come out of my room to check out and staff told him I had checked out and that I had left the hotel which was not true at all.
Attention to detail needs a little improving.
First three nights no conditioner was provided - had to ask for it. Not sure why since it was there the first night.
My colleague - Country Manager was surprised with the room I was given to stay in for 2 weeks considering the length of stay and high level business received by the Holiday Inn in Vanuatu ie. lots of staff stay there. I was asked if I wanted to stay some where else when back in Vanuatu in June for 14 days.
Bottled water would be great if provided daily. [Less]