We were jet lagged and visiting relatives. Arrived at the hotel to find bus loads of people checking in and no Priority Check-In operating. It really is too bad that each time we visit, this hotel is
hosting bus tours and events. An (obviously) open-bar, costume 50th birthday party was going on in an event room adjacent to the lobby, in the lobby itself and intermittently up and down he hallway on the ground floor. Parents were ignoring the bad behaviour of their children and while we were there, only one staff member told a group of kids that they could not run in and out of the restaurant. We tried to have a drink in the bar but had to leave due to the noise. And the pillows were terrible!
I realize that bus tours and parties are probably the hotel's bread and butter, but please remember that you are a hotel and host other leisure, and business, guests as well. [Less]