We stayed in the junior suite of this hotel. It was an upgrade as an IHG Platinum member although the Hotel asked me to pay an extra 50 Euros for my Son(third person in the room).First the good. From
the reception when checking, the concierge and generally all the staff, you can tell that customer service is given priority in this hotel. All very friendly, courteous and professional. Thank you to my favourite restaurant people, Lavina, Marie and of course Chef Argie. Breakfast was always a delight as they catered to the needs of my family. Thank you also to Irene,(reception) and Dino(Concierge) for all the useful information given. Hotel is in close proximity to a lot of attractions.
My only regret is lack of quality sleep in this hotel which I brought to the attention of management and staff everyday. There was constant banging and noise in the staff room next to my suite up till the early hours of the morning everyday. My investigation revealed that the activities going on in the room were noisy. The Hotel management sent us a nice bottle of champagne which was a nice gesture.We would have thoroughly enjoyed our stay if sleep was not an issue. [Less]