Staff were very good and polite. Fast service. Did not like the following:
1) I had to pay additional to accomodate the 3rd person. Although I never pay in other IHG hotels. The room was eqquiped
with sofa bed so unless I order an additional extra bed I shouldn't be charged!! Not staff problem rather than managment.
2) had to pay for breakfast, which I do not do in other IHG, its always given complementary with my reward night.
3) Had to pay for 2nd ice bucket, which I do not do in other IhG also.
Overall I rate staff as excellent but IHG should consider such points which is not nice especially when the customer is spire elite with long history with IHG. Honestly those points annoyed me [Less]