Quick and short summary: this hotel really cares about good service, and making guests feel understood and welcomed. Stay with them for a memorable time in Phuket away from the hustle and bustle.
Longer version: We had the loveliest time in Phuket with Holiday Inn Resort Phuket Mai Khao Beach. Firstly, even prior to our arrival, the staff asked for our flight details and checked with us if we will need any transportation to the hotel. We decided to book the hotel's transport (a Toyota Camry) which we thought was a bit pricey given the short distance. However, it was justifiable at that point as we did not want the hassle of dealing with taxi drivers.
Our room was located away from the elevator and on a high floor, as requested, and suited us as we wanted a quiet, romantic getaway. Upon entering the room, we noticed towel swans on our bed, and a fruit platter on the table with a note as well. That really made our day, but what made us smile more was the delicious cake in the fridge wishing us a Happy Honeymoon. Thank you for the surprise!
As for dining options, we liked the restaurants in the hotel (namely J's Cafe and Pesto) but were really impressed with a nearby restaurant called Seaside Cottages & Restaurant which served absolutely delicious local, Thai food at cheap prices.
Mai Khao beach itself was clean, relatively quiet and beautiful, and we loved it so much. Grab a beach mat and enjoy the gorgeous sunset! OR sun tan by/in the very clean and well maintained pool!
We had a small hiccup with the hotel's bicycle tour, but the hotel went out of their way to show us that they really do care about our feedback. We wanted to thank Ms Nara from the Front Desk and Mr Maroo for making our stay a better one, and the housekeeper who cleaned our room -- you did such a great job! -- and everyone else whom we interacted with...and we hope to see all of you again! [Less]