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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property

Overall Experience

4.7

based on 1212 reviews
96%
Recommend This Property

Ratings Breakdown

1212reviews

  • 5 Stars
    1003
  • 4 Stars
    145
  • 3 Stars
    33
  • 2 Stars
    14
  • 1 Stars
    17

Great location well lit poor food bev prices

By

November 21, 2019

The Hotel and staff are great, Room was as expected with a high end Holiday Inn. The restaurant however has hiked the prices into a crazy place. I had 6 wings, a side salad, a glass of wine and 1 beer and my ticket was fifty. That's insane, 2 nights later was at another property and had a much nicer Salmon dinner plate and glass of wine and my ticket was twentyeight. Whoever decided to raise the prices so extreme at the house restaurant has convinced me to stay elsewhere. I'm not paying twelve for a glass from a six dollar bottle of wine and certainly never again eight for a beer outside of a stadium. Absolutely ridiculous and taking advantage of your loyal business travelers

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Great facility and even a good restaurant

By

November 20, 2019

My only 2 criticisms are 1. trouble figuring out how to get into the parking lot from the highway (never met a road system like that one) and 2. some bit of noise inherent to being on the first floor. Great place and a great price.

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Luxury Room for a Great Price!

By

November 18, 2019

My stay was wonderful! The room was very exquisite for the price. The room had a vanity area, nice spacious bathroom, and the bed was super comfortable. The hotel isn't too far from downtown so it was a great stay!

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Very nice hotel.

By

November 17, 2019

The hotel was clean and great customer service. Only one issue - I was supposed to be tax free (paperwork was provided) but I was still charged tax and I have yet to receive a new bill.

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Great redesign

By

November 15, 2019

club

Great new design and upgrades. Loud hallways and door slams made for a rough night of sleep. Young front desk girl was very immature. Breakfast staff was very slow and unsure. Overall I would stay here again.

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Great bed

By

November 15, 2019

Loved the bed and the bartender in the lounge did a great job interacting with the customers and taking care of them

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Great overnight stay

By

November 15, 2019

Thoroughly recommend if have an early flight. It’s an ‘airport hotel’; but a good one

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Pristine and Comfortable

By

November 13, 2019

Our stay at the Holiday Inn - Austin Airport really exceeded our expectations. The front desk staff were friendly and helpful. The entire room was spacious and impeccably clean. The common areas were also very comfortable. This hotel is at the top of our list the next time we come to Austin.

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Very nice hotel

By

November 13, 2019

club

Brand new facility, friendly staff, great customer service! Was extremely satisfied with the lodging!

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Very clean, new, updated, very comfortable bed, good service.

By

November 11, 2019

club

I had reserved two rooms with two queen beds. I requested the rooms away from the elevator. Interestingly, we were right next to the elevator and surprisingly, there was no noise. Both rooms had king size beds. Not a problem for one room, but inconvenient for the other room. The beds were extremely comfortable and good pillows. It took awhile to get checked in; not sure why. Overall, I would definitely stay there again.

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OK but could do so much better

By

November 09, 2019

Beds clean and comfortable but front desk staff totally disinterested and disengaged, bar staff very friendly and professional. Surprised no room safe but saw they had safety deposit boxes, front desk said they didn’t then spoke to a manager Michelle who said yes they do! Took same day dry cleaning at 9am for 4pm return, it didn’t arrive was told it would be back next day afternoon, I wanted to wear it the next morning! The hotel and hotel chain are plastic mad! Plastic cups wrapped in plastic, plastic coffee cups and stirrers, straws, forks, knives, everything is disposable. Why not put glasses and china mugs in the room?? Bamboo straws are cheap and eco

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Convient

By

November 08, 2019

platinumelite

The room was very roomy comfortable and quiet the TV worked well the lights and electrical outlets we’re all in good shape and located nicely

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