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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.7

based on 902 reviews
95%
Recommend This Property

Ratings Breakdown

902reviews

  • 5 Stars
    714
  • 4 Stars
    128
  • 3 Stars
    32
  • 2 Stars
    18
  • 1 Stars
    10

Comfortable stay with great service

By

November 19, 2019

platinumelite

The room was modern, well kept and perfect for my overnight stay. The staff was professional and very helpful. The location was easy to get to and checking out was simple.

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Clean and quiet

By

November 18, 2019

club

Good nights rest. Clean, comfortable and quiet. Stayed here while we attended a meeting in the area.

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Great Place to Stay

By

November 16, 2019

My husband and I were in the Nashville area for a business meeting. We were really impressed with this hotel. The front desk staff were not only professional, but very personable and welcoming. The hotel is very nice, clean and inviting. Our room smelled wonderfully clean as soon as we opened the door. The bed was comfortable and we slept like babies. We did not eat any food in the hotel but had some coffee which was good. We will return to this hotel again if we come back to this area. Thank you so much!!

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Holiday Inn Franklin, TN

By

November 16, 2019

This property is top notch. The staff and is the best of all the hotels we have visited.

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Great beds, great staff

By

November 15, 2019

platinumelite

Every stay has been absolutely awesome. Staff and bartender are great. Don’t change anything. I will be staying every week from now on. Thanks

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Great stay!

By

November 13, 2019

Kitchen was not adequatly staffed during dinner. Group had to go out or order for delivery. Front desk staff very helpful.

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Great location

By

November 13, 2019

club

Comfortable room, bed was comfortable and room was clean and spacious accommodation. It was great having a sitting area and small refrigerator.

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Always a pleasure

By

November 08, 2019

I stay at this hotel at least twice a month. Nice and quiet as well as clean and convenient.

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Great Staff!

By

November 08, 2019

Excellent customer experience! Staff is spectacular as well. I have never stayed at a higher quality Holiday Inn. It’s the people that make the difference. Will definitely return.

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Shower

By

November 07, 2019

I usually give great reviews on these HIG surveys but this time our shower was extremely cold. The attendant did not even ask about how the stay was. So I had to tell her about the shower and it was like oh well. No real apology, nothing. This is the only time I have had any complaint and it was really not even addressed.

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Comfortable bed.

By

November 06, 2019

club

We were greeted by a large clump of what appeared to be dog hair as we opened the door. They said it was a pet free hotel. The toilet ran all night and my husband was not able to stop it. We were at fault because we did not bring it to the front desks attention until we were leaving in the morning.

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Great Stay

By

November 06, 2019

club

This hotel was easy to find and the people are wonderful.

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