 Guest Reviews
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90%
Recommend This Property
Overall Experience 4.3
90%
Recommend This Property
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Open Gallery
Good safe stay
ByGabby
November 09, 2020
As usual comfortable stay, but right before I left I noticed my sheets were stained. That kind of ruined my experience.
Good Nights Sleep
ByOregonabe
November 09, 2020
Not the best, but the room was comfy. The desk recommended an IHOP that was closed. This was disappointing, this type info should be accurate for an out of town traveler
Dingy rooms
ByPaul97
October 13, 2020
The hotel us in serious need of renovation. The toilet leaked, and it was all but impossible to get my sheets changed and the room cleaned. I was met by resistance from the person at the counter when I asked for my room to be clean after staying for 4 days. I was later handed sheets and towels by housekeeping for me to change myself
Staff
ByCiera
October 07, 2020
The staff was super sweet and helpful, will definitely be coming back to this location!
Holiday inn santa ana
BySnortney72
October 03, 2020
Really needs to update the rooms. And have a better quality if breakfast or at least snacks.
Great Location to stay
ByMarco619
October 02, 2020
Was very clean and spacious loved the customer service made the transition to the room swell
Nice
ByFrog
September 29, 2020
Nice place to stay. Clean rooms, grounds, great staff.
Comfortable beds
ByTommy
September 16, 2020
Stay was great , got a good sleep , beds were really comfortable, employees were on point and everything was clean
Nice comfortable straightforward stop by Airport
Bypphan
September 13, 2020
I passed out right away on the bed. Generally IHG beds render me unconscious every time due to the stack of soft pillows. There isn't much to upgrade here but they recognize Elite and will try to give you a preferred location or biggest room. I will come back again but I am currently blogging and reviewing other IHG hotels.
Foodwise, it's just some basic restaurants around the area if you want food. Normally Holiday Inns have all kinds of banquet and room service available in happier times. Closest thing is a Del Taco, I believe. It's close to everything and near the airport. There is friendly security in the parking lot..
I forgot to take a lot of pictures, other than the one attached, which made me laugh. It's the hotel policy on making sure you keep your kids quiet at night. Everything looks as advertised. Value is very good in this area for an IHG, won't get into detail about that here.
Lobby and everything is very clean, with wipes and sanitizer available throughout. Occasionally some guests forget/do not wear masks and there was only one functional elevator up. You can take stairs up and down, near the elevator if you want to be extra careful. This is happening everywhere, even at other hotels.
Great Staff
ByClay
September 03, 2020
Staff were great. Older property that needs updating.
Family Gathering
ByTahoe John
August 28, 2020
Front desk Heber was outstanding, thoughtful, proficient and kind. We charged water to our room, he printed our boarding passes, and in light of a family death (Mother) he was exceptionally thoughtful to the entire family: My wife, brother-in-law from Seattle and he was very thoughtful with his condolences.
Peaceful and quite.
ByHeri
August 26, 2020
As soon as I can I will be staying here again great place.