 Guest Reviews
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78%
Recommend This Property
Overall Experience 4.1
78%
Recommend This Property
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Cleaning service of room
Bymister
April 25, 2021
I stayed 4 nights and the room was never serviced or cleaned.
Hot water missing
ByDon’t have one
April 23, 2021
I stayed here two weeks in a row. Didn’t have hot water in the shower the first stay and told the desk clerk when I checked out. No hot water again this past week. I won’t try again; there are other hotels that do provide hot showers.
Great Shower.
ByCool
April 23, 2021
Safety measures amazing. My stay was very comfortable.
Bad experience !
ByTayl
April 21, 2021
So when we got there there was no towels. I called to get some brought up. They never did. The next morning I called they finaly brought some up. When I took a shower o grabbed the wall rail it came completely off and I almost fell backwards. Could have broken my neck. They double charged us for parking. It’s been 9 days abd I have not got my deposit back and called three times. The staff is rude in the phone!!
Friendly Staff and comfortable room
ByRonald 66
April 20, 2021
Hotel staff were very friendly as well as helpful with personal needs. The room was clean and very comfortable.
Great Staff
ByMothermayi
April 20, 2021
Great job with the staff making us feel welcome great characters great smiles clean rooms
Very relaxing
ByJOHANM96
April 19, 2021
Not much to say staff was helpful and hotel was clean and very relaxing
Bad customer service
ByOffice21
April 19, 2021
Booked this hotel for a business trip and the front desk specifically handled my reservation very unprofessionally.
Decline from previous stays
ByMike
April 17, 2021
I have stayed at this property before, and liked it for the convenience to work site, staff, and the decent breakfast. Not sure what changed between my last stay (about 2 years ago), but the decline was dramatic. Stayed four nights, housekeeping never came by to clean the room, though that wasn't an issue per se. However, because there was no daily service I had to go see the front desk to get additional coffee pods and cups (cups took two efforts due to confusion by the front desk employee as to what exactly I needed). The breakfast was underwhelming in terms of selection, presentation, and inconsistency in both the set up and start times. By far the most disappointing experience I have ever had with an IHG property.
Nice
ByGreg891
April 17, 2021
Nice location, friendly staff, overall worked just as expected
Austin Capitol Visit
ByBusyGirl
April 16, 2021
Upon arrival welcoming Staff Member Phila was RUDE RUDE
Very nice stay.
ByVick
April 16, 2021
We found this Holiday Inn Express to be very clean, the staff very helpful and the location to be convenient. We were able to walk to the entertainment areas and easily drive to ones that were farther out. Our only disappointment was the breakfast. One of the reasons we love staying at Holiday Inn Expresses is the convenience of breakfast in the morning and we understand why things have changed due to the pandemic.