 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
79%
Recommend This Property
Overall Experience 4.1
79%
Recommend This Property
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Loud Music from 10 pm - 1am
ByLiu-lr
July 02, 2022
We heard very loud music on Thursday night. It lasted from 10 pm - 1 am. We could not rest nor sleep. When we called font desk, we were told that is Austin city police and nothing can be done. We were dumbfounded by the rudeness of the agent. That is the sole reason we will not recommend this hotel to anyone.
Comfortable stay
ByItsnoemy89
June 30, 2022
I enjoyed the cleanliness and the comfort this hotel brought to me and my husband. However, during check-in the receptionist was not kind at all. She seemed annoyed about having to assist customers when checking in. She was rude to me in particular. However everything after her went by smoothly after. The value seemed to overpriced. Could’ve stayed in another hotel that was nicer with the same charges.
So-so
ByLvntexas
June 30, 2022
The check-in people were less than concerning about people with disabilities. However the evening front desk staff was exceptional at extending supports for those with disabilities.
Clean rooms and great location
ByNC2009
June 27, 2022
Great location in downtown Austin with clean rooms. Bonus of included breakfast and a pool. Overall good experience and great value in terms of price and quality.
Good ac
ByAc2007
June 27, 2022
Great place to stay if only other guest weren't as loud and noisy at night.
Holiday inn express stays on brand
Byjustawonderfulihgguest
June 27, 2022
Its the same hotel that you're used to. Wish the staff were more friendly and customer service was at a higher level.
Quiet room, Great pool
ByRod from Chicago
June 25, 2022
Pool is relaxing fun area with cabanas and plenty of chairs. Room was super quiet and dark if you need to sleep in. Location is a quick walk to the Dirty 6th.
Comfortable
By
June 18, 2022
Good hotel close to downtown parking could be better very tight in the garage
Customer service
ByJjmtz2013222
June 11, 2022
Customer service was awful. Staff does not acknowledge or greet. They have a nasty attitude and do not empathize on customers needs or wants.
Nice hotel for a quick visit
ByCaptn 0bvious
June 07, 2022
For a quick trip, (changed a standard layover into an overnight) nice hotel in a good location. If you want access to downtown, it's a great location. The room was comfortable and made for a good night's sleep. Hotel staff was very pleasant and helpful.
Good location, very big and clean bathroom, good breakfast but noise from swimming pool was too bad
ByHoustonian2020
June 05, 2022
Good location, very big and clean bathroom, good breakfast but noise from swimming pool was too bad. Another thing is the parking is a bit challenge until you tried couple times. Overall it’s not a bad value.
Great Place
By76, Retired Cattle Order
June 04, 2022
The Staff is extremely courteous, knowledgeable, willing to go the extra mile. The many amenities were great. I especially enjoyed the breakfast;first time I ran across the Taco style Omelette. All food; the Hot Food was Hot: Cold items were Cold. Best Dam Coffee ever away from Home!!!