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Rated 4.3 out of 5 by 225 reviewers.
Rated 3.0 out of 5.0 by Comfy beds, rude staff! It wasn't a horrible stay overall but the staff, with the exception of the front desk staff, was rude. I had to leave out before breakfast was started but was able to return a little before 10, (when breakfast is supposed to be over) there was a lady standing out near the buffet talking with a couple other staff members who undoubtedly seen me looking for something/anything to eat on and with yet she preceeded to take trays of food back to the back area but never offered to help me find the plates or forks that were already put up so I could grab a crumb of something before it was all gone. One of the main reasons I booked with this hotel was because of the breakfast being included. (I didn't know at the time that I would be leaving out so early but I made a huge effort to make it back in time before it was closed down.) The lady taking care of the breakfast area was so wrapped up in feeding the other staff the left overs that she was so quickly taking away from my reach that she actually ran into me trying to run to the back area. Then while waiting on the elevator there were a couple housekeepers waiting as well talking amongst themselves about how they wish folks would hurry and check out so they could do what they needed to do. I happened to be one of those customers. I had planned on going back to my room to rest for the few minutes that I had between appointments but after hearing their comments, I just wanted to get out of there. I will be returning to Chattanooga within the next few weeks and I booked with another hotel. Hopefully it will be a better experience. March 4, 2015
Rated 4.0 out of 5.0 by clean and comfortable We found this hotel to be clean and in good shape, very friendly staff, gave us good dining suggestions in the downtown area. The bed was very comfortable with normal size, comfortable pillows. I would use this hotel again. March 3, 2015
Rated 5.0 out of 5.0 by Great place to stay! We came down for my son to take a test. The test was cancelled due to snowy weather but the kids still had fun in the nice warm pool! We'll be back as soon as the test is rescheduled. February 25, 2015
Rated 5.0 out of 5.0 by Comfortable bed and cozy Clean hotel, nicely decorated, safe; enjoyed the local attractions in walking distance; breakfast was good, and the hotel was updated and modern; February 19, 2015
Rated 5.0 out of 5.0 by Absolutely best stay! This was our second trip to this exact Holiday Inn. The staff was wonderful and friendly. The entire hotel and room were clean. The breakfast was delicious! And both check in and check out were super easy! We will definitely stay here again in the future! February 19, 2015
Rated 2.0 out of 5.0 by Check In Up on checking into the hotel the manger was loud, argumentative, uncaring, and unprofessional. This person may not need to work with the public. The clerk that checked me in was very professional. February 19, 2015
Rated 5.0 out of 5.0 by enjoyable stay I always stay at Holiday Inn Express because I've had never had a problem with the rooms are the quality of service. Staff is always so friendly February 18, 2015
Rated 5.0 out of 5.0 by Great hotel for families!! My daughter and I were in the area for a dance competition. Our hotel was just 4 minutes away from the competition venue which was very nice. It was in a safe area which was also a very important to me. Our room was clean and beds were very comfortable. The breakfast was really good as well especially the pancakes for my daughter!! Will definitely stay at this hotel again next dance season!! February 18, 2015
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