Rated 3.9 out of 5 by 257
Rated 3.0 out of 5.0 by GinnyB68 Manager is a very rude person.
The hotel was nice. However the rudeness of the manager would prevent me from ever staying there again while he is still there. We had to make our own bed after going down to the front desk and getting the bedding. This was very late at night.
April 14, 2015
Rated 5.0 out of 5.0 by Bella 2 Clean and comfortable rooms
Staff were welcoming and friendly. Rooms were clean and comfortable.
Poor location as there were few options for meals and nothing really to see or do in the area. Considering the location, thought the price was high.
Did not get anything e.g. bottle of water or coupons for being an IHG member
For an overnight stay en route to the airport OK but airport still 20 minute ride away. Plan for traffic. Could not take hotel provided shuttle because flight early and before shuttle was available.
April 13, 2015
Rated 1.0 out of 5.0 by vikingharv not the room i reserved
Upon arrival at hotel around 11pm I was told that my room was a 1 bed king suite. There was 4 adults and 1 child in my party. I said my reservation was for a 2 queen bed suite. They insisted it was for a king. While 2 adults slept in the king, 2 slept on the pull out mattress on the floor and child slept on couch. Complaining to the manager the next morning he also said that my reservation was for a king and would only credit me $30.
After return from a cruise I checked with the reservation department and was told the hotel had changed my reservation on 4/3. I'm waiting to hear from the hotel.
April 11, 2015
Rated 5.0 out of 5.0 by Island Girl29 Great service
Staff efficient at check in/check out, rooms are spacious breakfast is convenient and offered many choices were offered
April 10, 2015
Rated 1.0 out of 5.0 by VFE DRE Do Not Honor Confirmed Reservation
The reservation for the two bedroom king suite was made in September of 2013. It was confirmed but when we, and a couple traveling with us, arrived at the property the desk insisted we reserved a queen double. After a lengthy discussion, showing them the actual confirmation on our device, requesting a manager speak with us (he was not on the property at the time) the desk offered to lower the rate on the queen room. The desk personnel were insolent and acted like we were trying to pull a scam. When the manager arrived back to the property he was as obnoxious. He did discover the reservation system over wrote our reservation in January when someone booked the king suite for 4 days, the last one which was confirmed for us. He was not willing to move them to the queen room and forced us to accept that room as it was Spring break and there no other rooms. I will say that customer care for Priority Club was cordial and tried to help. So don't trust your conformation and if it is spring break plan to sleep with your friends.
April 9, 2015
Rated 5.0 out of 5.0 by romeovf Comodidad y tranquilidad
El trato fue amable, rápido y eficiente. Ubicación cercana al aeropuerto y transporte gratuito hacia y desde el aeropuerto fueron muy buenos porque ahorramos en taxi. Desayuno muy variado y apetitoso.
April 8, 2015
Rated 5.0 out of 5.0 by Loving the Sun College Visits
We returned from a cruise and attended some college visits while in Fl. It was very convenient to be able to stay at this hotel and have shuttle service to and from the airport and colleges. The hotel was well maintained and the staff was very friendly and helpful with all the questions we had about the area. It was also very nice to have an onsite guest laundry to be able to use while on our stay.
April 7, 2015
Rated 5.0 out of 5.0 by Gracie95 College Visit 2015
Great location, helpful staff, clean room. Got the "College Discount" for touring the local campus.
April 6, 2015