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Rated 4.6 out of 5 by 129 reviewers.
Rated 5.0 out of 5.0 by Enjoyed Our Stay We had driven 10 hours and were told, "Welcome, there's a manager's open house. Have some food and drink." This was so very welcome. They also welcomed our little dog who enjoyed the doggy area immensely. Everyone was wonderful. Our room was great. July 5, 2014
Rated 5.0 out of 5.0 Overall- Amazing Visit. My family stayed in a room with two queen sized beds. The room itself was pretty great. We never once worried about the cleanliness of the room and the beds were very comfortable. The air conditioner worked, technically, but it kept things either way too hot or way too cold. There was no in between. The hotel was in a convenient location and very close to the zoo that we visited. The only cons we could find were the breakfast and the internet. When we checked in we were given a code for the WiFi, but that code was no longer valid at about 8:00 am on the day we were checking out. As for the breakfast, there was a lack of variety of foods, barely any hot foods like promised, and the attendant didn't keep food out so it ran out halfway through breakfast. Overall, we loved the hotel and will stay again if we can get it at the right price. July 4, 2014
Rated 5.0 out of 5.0 by Definitely recommend staying here We stayed at this Holiday Inn Express because it was fairly close to the Columbus Zoo. If you're visiting the zoo or anywhere else nearby and need a place to stay, I definitely recommend this hotel. The exterior has an inviting look, and the inside of the hotel July 3, 2014
Rated 4.0 out of 5.0 by Love the comfort of the bed and pillows Nice place to stay. They have zeroed in on a very comfortable bed and array of pillows. We had an issue where staff walked into our room without notice. This was brought to the attention of management so I am sure this will be corrected. July 3, 2014
Rated 5.0 out of 5.0 by Amenities were great the hotel was clean; the room was comfortable and clean and spacious; loved the walk-in shower, and the amenities were of a class of a more expensive hotel. July 2, 2014
Rated 4.0 out of 5.0 by Business Trip Overall, the stay was pleasant, however, there were a few things that contributed to the rating I am providing. I received a bill the day prior to my actual checkout date that had another person's name and information (with my room number) on it. Although this was issue was immediately resolved, it was an inconvenience to stop by the desk, in order to deal with this issue June 29, 2014
Rated 1.0 out of 5.0 Bath Tub doesn"t drain. Poor Customer Service We had a room with a tub that would not drain. That is terrible when you are having a shower and you have water past your ankles. We stayed three nights, asked three times for the problem to be fixed. We will not book Holiday Inn Express any more since I have stayed in the chain many times. Poor customer service. June 25, 2014
Rated 5.0 out of 5.0 by Awesome beds….VERY CLEAN… Stayed once before on our way to PA from southern IL. This was our 2nd time in 2 years and will patronize again. Property is VERY CLEAN and the beds are COMFORTABLE. We appreciate so much that the CUSTOMER has control of the room temperature. So many convert to ones that turn off after you leave the room. CAN'T STAND THAT. The rooms and bathrooms are clean and spacious. Rooms adjoin too, which we utilized. June 24, 2014
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