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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.3

based on 409 reviews
87%
Recommend This Property

Ratings Breakdown

409reviews

  • 5 Stars
    250
  • 4 Stars
    87
  • 3 Stars
    30
  • 2 Stars
    22
  • 1 Stars
    20

Filthy carpet, poor pullout sofa mattress

By

April 22, 2017

club

We chose the hotel for a suite, but we're disappointed with the room. The carpet was filthy and the pullout sofa mattress was in poor condition. We asked for a roll away, and the staff accommodated us, giving us reward points for our trouble. But, we had to put blankets on top of that mattress to make it tolerable. The staff was very helpful ang nice. We wanted to stay other the Holiday Inn Express in Okemos, but they had no clean rooms due lack of staff attendance. We are very disappointed that the Holiday Inn Express has fallen to the poor quality of the old Holiday Inns, and are seriously reconsidering our reservation in Cooperstown-Oneonta on June 16-22.

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Happy but sad

By

April 21, 2017

club

I'm happy with the hotel but sad the pool was out of order and was not notified about it. We we're looking forward to a swim.

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Super friendly staff

By

April 21, 2017

platinumelite

The staff at the east Lansing Holiday Inn Express are fantastic. They were attentive and friendly, and made me feel very welcome. I always stay at this hotel when I'm in the area and it's always a good experience.

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The best Holiday Inn Express to date!

By

April 16, 2017

club

From the welcoming, to confirming my points would be credited to my IHG account, to the facilities, everything was excellent!

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Great hotel

By

April 16, 2017

club

Never have a bad experience with Holiday Inn. Pool was unfortunately closed for repairs/maintenance. Bad timing.

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Clean room, comfortable bed and pillows, great service and breakfast

By

April 16, 2017

platinumelite

Home away from home. Comfortable room and wide assortment of breakfast items. I just love the 1 minute pancake maker!

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Clean hotel

By

April 13, 2017

club

Very clean, friendly staff, and good breakfast. I was impressed with the front desk staff and how friendly and kind they were.

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Lansing Spring Break

By

April 11, 2017

club

Good hotel for a family five. Close to Lansing entertainment , shopping and food.

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Me time on a business trip!

By

April 11, 2017

club

I really enjoyed my stay at the Holiday Inn Express. We were greeted very pleasantly upon our arrival. The lobby was very clean, modern, and inviting. The bed was comfortable. It was great with soft and medium soft pillows. I love the variety! The armchair/ottoman was the perfect size for me (I'm a short person though). It was a lovely experience for a business trip.

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Hmm

By

April 09, 2017

club

Please do something abot your internet so that you don't seem like you are stuck in 1999

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Terrible place to stay

By

April 04, 2017

club

I would not recommend this place. Bathroom was awful. Smelly bathroom. Heater made very loud noises.

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Freezing Pool

By

April 03, 2017

Pool was unusable due to freezing temperature. We reserved this room due to needing to be out of our home for a night while renovations were completed.

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