 Guest Reviews
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98%
Recommend This Property
Overall Experience 4.8
98%
Recommend This Property
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Lackluster service
By
June 24, 2022
I wish I would have spent my rewards night elsewhere. The desk, housekeeping, and breakfast staff are hard to describe. They are not rude but They do not have a heart or attitude for service. I stayed three weeks ago in the middle of Martinsville HIEX renovation and all of the staff just went so above and beyond. I came back to the area and decided to stay in brand but just at a higher rated hotel. I wish I would have went back to Martinsville HIEX renovation dust simply to receive the same over the top service.
nice extras in room
ByJan 1
June 21, 2022
Nice extras in room. Paper plates and silver ware and bowls. Stayed here in October and was unable to use the spa and was again this trip. Was disappointed again. Walked next door to the antique mall. if you have time and like antiques walk over. Very nice mall.
Great value
ByMbrooke13
June 19, 2022
It was a great hotel. Looked like it was a newer building. Rooms were very nice and big! Staff was friendly when we arrived and got us into our room quickly.
Beautiful hotel
ByAJ2350
June 06, 2022
The room I stayed in was beautiful & more importantly very clean. Online check-in and check-out through the IHG app was very easy and convenient, this cut down on time at the service desk which I appreciated.
A great experience.
ByBubba427
June 06, 2022
The front desk hostess was very friendly able to give my wife and I a first floor room. The room was clean and the bed and pillows were comfortable. I did mention to the front desk hostess when we departed that the bulb in the table lamp was missing.
Perfect spot to stop for night
ByJkc0321
May 29, 2022
We stopped here on our way to Michigan, and on our way back home. We found this to be the perfect place to stop for the night. There are plenty of restaurants in the immediate area, as well as lots of shopping, if interested. The motel is very nice, very clean, and well maintained. We were checked in by the same very nice and professional young lady who was quite efficient and professional. We have decided to make this motel our primary stop whenever we are traveling to Michigan and back.
Family vacation - return trip
ByJkc0321
May 21, 2022
We stayed here on our way north on our trip and loved the motel. On our way back south, we got a late start out and ended up coming back through Edinburgh at the right time to stop here again for the night - our good fortune. The same lovely young lady checked us in, very pleasantly and efficiently. After a slight glitch with the room initially assigned on the reservation, we were automatically upgraded without hesitation or request. We got settled into our room without delay, and then out to a nice dinner.
This motel, the very nice appearance and environment, reasonable room rate, the very pleasant and professional staff and their ability to freely make independent decisions, without question, to remove any negative experience from a guest stay, is the perfect example of the best model for excellent customer service to ensure a wonderful customer experience.
Family vacation
ByJkc0321
May 20, 2022
What a nice motel! Service at check-in was super pleasant and efficient, the entire motel was very clean and well maintained. Though we were there on a quick overnight stop while on a road trip, we made a point to remember this motel and location so we could stay again when in the area. It is in a great location, seems to be a very safe area, which is a comforting feeling.
Bucket55
ByBucket22
May 20, 2022
Great place
Great handicap bathroom, wife loved the walk-in shower and shower chair she could use.
Will be staying there again in the future.
I appreciated this visit - HIE Columbus Edinburgh
Byjust_geo
May 19, 2022
I am very happy with my lucky choice to stop at this location when I needed a place to sleep as I was traveling. The staff was very friendly, the room was clean and comfortable, and the public areas were well kept. I left before breakfast was served, but I have a feeling that would have been nice as well.
Location: Holiday Inn Express Columbus Edinburgh
Nice Clean Room
ByKitchen Princess
May 19, 2022
It was 100 percent better stay this time than in November 2021 at this hotel. The room was great, your employees were all so nice and helpful, and the breakfast provided was very good, and the attendants were very on top of things.
Nice Room and Good Employees
ByKitchen Princess
May 18, 2022
Our stay this time was so much better than the last visit in 2021. Our room was great and the breakfast was great and All the employees were so nice and helpful.