Rated 4.3 out of 5 by 250
Rated 5.0 out of 5.0 by SabrRolf Great Service and Very Friendly Staff
What an enjoyable stay. After a grueling 16 hour set of flights, my family was ready to relax and catch up on our sleep. The HIE at DFW-Grapevine completely fit the bill. Everyone was professinal and efficient and the staff was outstanding with my kids, who wanted to sample each of the breakfast items. It was a totally enjoyable stay and it has become my go to place while visiting Dallas/Fort Worth!
August 20, 2015
Rated 5.0 out of 5.0 by KA15 Great stay...
Excellent customer service. Nice and relaxing room
August 20, 2015
Rated 5.0 out of 5.0 by carlosnew good
good not excellent but good , your survey is just too long i will not do thi s agian
August 19, 2015
Rated 5.0 out of 5.0 by Goblue 16 Very comfortable just like home
Great bed very comfortable could relax with no distraction was in walking distance to some good restaurants. and vey close to DFW airport with shuttle service.
August 15, 2015
Rated 4.0 out of 5.0 by Smartie1 Friendly staff, excellent room but noisy A/C
I would recommend this hotel. The Staff were extremely friendly and helpful, the room was big and the bed huge and very comfortable. It was also extremely quiet apart from the A/C unit. I couldn't hear any noise of aircraft or the outside (even though this hotel is only a couple of miles from DFW airport.)
My main problem was the a/c unit which was very noisy - I presumed all individual, window based a/c's in the USA must be like this, and put up with it for the duration of my stay, only to be told on my last morning by a member of staff that having a noisy unit wasn't normal and I should have complained.
Another secondary niggle though not so important was the type of food served at breakfast. For the price of the stay it would have been good to have had some sort of espresso/cappucino machine rather than not very hot or fresh coffee from thermos dispensers. Also as a European, I find the sugar-laden foods served for breakfast a bit much. It would have been nice to have more sugar free ingredients and an option for a healthier breakfast. Otherwise I really enjoyed the friendly, informal atmosphere of this hotel, the comfort of the bed and the very good staff.
August 5, 2015
Rated 5.0 out of 5.0 by j59bp Very nice rooms
The overall stay was great, the only negative thing was the A/C was very warm and could not change setting.
August 1, 2015
Rated 5.0 out of 5.0 by TWM1865 Great stay, accomodating staff
During a difficult and dynamic trip, the staff readily adjust to my plans, and made it so easy and comfortable. Hotel is always clean and kept up, staff is friendly, the property is convenient to local business and restaurants, and its easy to get on and off the highways.
July 31, 2015
Rated 5.0 out of 5.0 by junior72 Courteous staff and nice rooms.
We had a lay over in Dallas so we only needed a room to sleep for the night. The DFW-Grapevine was the excellent choice and the staff were very attentive to our needs and helpful in answering questions. The best part is that there are restaurants within walking distance and the hotel is close to the airport which makes it very convenient to travelers. I would recommend this hotel to others for their travel needs.
July 27, 2015